Repairs and Troubleshooting

At some point in time the CI processor will break due to accidents and normal wear and tear.  It’s easy to get overwhelmed when you learn your child is “off the air.” The first thing to do is to pull out the user guide you got at the first fitting and check the troubleshooting section.

If the device breaks or if it is not working properly, check to see if the device is still under warranty (based on time of first fitting).   Call the cochlear implant manufacturer directly to receive help on troubleshooting the problem. 

Anytime you are making a phone call about your child’s device be sure to have the serial number of the processor and know the names of the parts that need repaired.

Manufacturer Contact Info 



Med El

Advanced Bionics