Clinic Information

Hours, directions, and how to make an appointment.

Quick Links: Hours, appointments, services, directions, billing, prescriptions, medical record requests, patient privacy 


By Appointment

Monday: 7:00AM to 7:00PM
Tuesday: 7:00AM to 7:00PM
Wednesday: 8:30AM to 7:00PM
Thursday: 7:00AM to 7:00PM
Friday: 7:00AM to 5:00PM
Saturday: 8:00AM to 12:00PM

Urgent Care

Sunday: 12:00PM to 5:00PM
Monday: 7:00AM to 9:00PM
Tuesday: 7:00AM to 9:00PM
Wednesday: 7:00AM to 9:00PM
Thursday: 7:00AM to 9:00PM
Friday: 7:00AM to 9:00PM
Saturday: 12:00PM to 5:00PM

For more information about our urgent care, select here.

Please note that phone hours are limited after 5pm.

If you are unable to keep an appointment, please call us at 984-974-0210 as soon as possible to reschedule or cancel. We request at least 24 hours' notice, and in consideration of others, those who repeatedly miss appointments without notice may be limited in their ability to schedule future appointments.

Make an Appointment

To schedule, reschedule, or cancel an appointment by phone call 984-974-0210 and follow the automated instructions.

Returning patients can schedule online at UNC My Chart. Click here.


Map & Directions

For detailed directions to The UNC Family Medicine Center at Chapel Hill, please click here.

Lab Appointments & Information

Monday, Tuesday, Wednesday, Thursday 8:15 AM- 7:00 PM
Friday 8:15 - 5:00
Saturday 8:15 AM-11:45 PM

Lab only appointments are scheduled for the hours between 8:00AM and 12:00PM—no afternoon or Saturday appointments can be scheduled, walk-in only. Lab appointments can only be scheduled by email once you leave UNC Family Medicine Center. We do not accept call-in lab appointments.

Billing & Insurance

The Family Medicine Center is a participating Medicare Provider and accepts Medicaid. Please bring your insurance or managed care card with you to each visit.

Financial counseling is available upon request. UNC Health Care offers payment plans, a discount for self-pay patients, and a financial assistance program. A financial counselor can explain these options and determine which programs may assist you. For more information, please call 984-974-0210.

Co-pays, co-insurance, deductibles, and money owed UNC Health Care for prior services are due at the time of service. Deposits or prepayments are required for some medical, surgical, and diagnostic services. 

Prescription Refill Requests

To refill a prescription, call your pharmacy in advance.  Please call at least 7 business days before you will run out of medication. The pharmacy’s telephone number and your prescription number are listed on the prescription package. Most prescriptions can be refilled by following this simple procedure.

Some medications require an office visit prior to refill.  Examples that require an office visit include all controlled prescription medications (such as stimulants, opioids, and benzodiazepines), and any prescription medications if you have not had an appointment at the FMC within the last 12 months. 

 If an appointment is required, please schedule through My UNC Chart or call 984-974-0210 to make an appointment. Bring all current prescriptions and over-the-counter (OTC) medications with you for your doctor to review.

Please contact our office via My UNC Chart or at 984-974-0210 if there are any changes in your preferred pharmacy, or if you need an appointment or other information.

Medical Record Requests

To request your medical records please click here. UNC Health Care's Medical Information Management Department provides assistance with all patient medical records.

Patient Privacy

UNC Family Medicine is committed to protecting your privacy and is required by applicable federal and state laws to maintain the privacy of your protected health information. "Protected health information" is your individually identifiable health information, including demographic information, collected from you or created or received by a health care provider, a health plan, your employer, or a health care clearinghouse that relates to: (1) your past, present, or future physical or mental health or condition; (2) the provision of health care to you; or (3) the past, present or future payment for the provision of health care to you.

This notice describes our policies and practices for collecting, handling, and protecting our patients' protected health information.

We love feedback from our patients! It helps us grow and improve.