Resources

Books

The Improvement Guidepractical ideas, examples, and applications as part of an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings

Articles

Basics of Quality Improvement in Health Care: Concise Review for Clinicians - concise overview of quality improvement fundamentals written for clinicians

The Cost Conundrum - Atul Gawande's comparison of two Texas border towns of similar size, location, and circumstances with markedly different Medicare costs

Videos

How Do We Heal Medicine? - Atul Gawande's analysis of and remedy for US health care. Hint: fewer cowboys and more pit crews.

Websites

IHI Open Schoolhigh-quality online education about quality improvement and patient safety at no charge to students and faculty

Institute for Healthcare Improvement leading innovator, convener, partner, and driver of results in health and health care improvement worldwide

Institute for Patient- and Family-centered Carepromotes collaborative, empowering relationships among patients, families, and health care professionals

Guide to Patient and Family Engagement in Hospital Quality and Safety - AHRQ-developed guide to help patients, families and health professional work together as partners to promote improvements in care

Tools

Improvement Project Charter Templatedocuments the rationale, goals, barriers, and anticipated resources of an improvement project