Clinic Information & Frequently Asked Questions

Contributors: Jo Williams, Robb Malone, Steve Desper, Cristin Colford

— filed under: ACC, Division, IMC, Patient, Internal Medicine, Continuity Clinic, Practice, Attending Clinic, Primary Care, East Wing, Clinic, West Wing, Faculty, General Medicine, Office hours, Contact us, Resident Clinic, Ambulatory Care Center, GIM

Frequently asked questions and answers for our ACC Internal Medicine Clinic.

Services Offered: Clinical Services Offered at UNC Internal Medicine.
Location, Directions, & Parking: The Internal Medicine Clinic is located on the 3rd floor of the Ambulatory Care Center (ACC), on the corner of Mason Farm Road and Columbia Street.
Office Hours and Contact Information: We have office hours five days a week and offer after hours nurse assistance.
Make an Appointment: To schedule an appointment, contact us at (919) 966-1459.
Cancel or Reschedule Appointments: As soon as you know you will be unable to keep an appointment, call 966-1459.
Lab Results and Reports: You should receive a letter with your lab results for tests ordered by one of our Internal Medicine providers within 2 weeks of the date the lab was drawn.
Length of Visit: Once you check-in, most visits to our practice take 45-60 minutes (includes time to see the nurse, your provider, and check-out).
Prescription Refills: The best way to obtain a prescription refill is to have your pharmacy fax refill requests to 919-843-9355.
Financial Counselor: There are two resources available to help patients with their medical bills.
Contact Your Doctor: If you need to speak to your doctor or another provider, please call 919-966-1459.
After Hours Care: If you become sick after hours (non-emergent), please call us at (919) 966-3820.
Medical Records: To request medical information please call (919) 966-2336.
Clinic Administration: Contact information for our clinic administrative unit.
UNC Health Care Contact Information: Includes contact information for public affairs, billing, medical information management, and more.

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Clinic Information & Frequently Asked Questions