FAQ
What if I never received confirmation by email after signing up?
What type of browser should I use?
What should my browser settings and plugins be?
What type of internet connection do I need?
Should I do anything before running the program?
What kind of computer equipment do I need to run these programs?
How can I login to the Online courses?
Can I take notes in the program?
How do I access a course once I've logged into the website?
My player is not displaying content properly.
I cannot turn on/off the sound in the video practice case (after I had muted the voice over).
Answers to Frequently Asked Questions
What if I never received confirmation by email after signing up?
You should receive a confirmation email from us within an hour of signing up. Check your spam trap or spam folder, in case our autogenerated reply is there. If you can't find it, please email nimtech@unc.edu.
What type of browser should I use?
The program is designed to be used with Internet Explorer 6.x, Mozilla 1.7 or Mozilla Firefox 1.0.7 (You may be required to adjust the Firefox tabbed browser settings - this site requires that external links are loaded into a new window and that javascript popup windows should not be loaded into existing browser windows). Other browsers also might work but have not been tested.
What should my browser settings and plugins be?
Settings needed: Javascript enabled, Popup blocker disabled.
Plugins needed: Adobe Acrobat 7 plugin, Flash Player 8 or higher plugin.
What type of internet connection do I need
The program is designed to be viewed using a high-speed internet connection (DSL minimum requirement). You can view the content over a telephone line (dial-up) but the speed and viewing experience will be unsatisfactory.
Should I do anything before running the program?
If you have viewed NIM web courses in the past, some of the old audio and video files may be cached on your computer. We recommend that you open your browser and clear the cache first. In Internet Explorer, go to Tools>Internet Options>Delete temporary internet files. In Mozilla go to Edit>Preference>Advanced>Cache>Clear cache. In Firefox go to Tools>Options>Privacy>clear cache.
What kind of computer equipment do I need to run these programs?
800x600 minimum screen resolution; minimum 384 RAM memory, 863 MHz processor. You can view the content with lower minimum standards for computer hardware but the viewing experience will be unsatisfactory.
Yes. At the top bar, click on Options for a Print Page function.
How can I login to the Online Courses website?
You will need a login name and password to access the web courses. You can get these by clicking on Sign up now at the bottom of the Webcourses login screen. Enter a login name of your choice (6-10 letters or numbers), your e-mail address and your name. Within minutes you will receive via e-mail a temporary password and a link. Copy or memorize the password, then click on the link in your e-mail message to activate your account and bring up the login page. Enter the selected login name and the password sent by e-mail. After selecting your affiliation and changing your password, you are ready to use the site.
Can I take notes in the program?
Yes. Click on the tab User Notes under the top navigation bar and start typing. If you use Outlook, DO NOT use single or double quotes in your notes or you will not be able to email them. The notes window automatically recedes without losing its content as you progress through the program. When you want to add to your notes, click again on the tab. Those notes will NOT be saved when you quit; you should print or email them BEFORE you quit.
How do I access a course once I've logged into the website?
Select a course from the current course listing. The browser will query you for a password which should have been provided by your instructor. Instructors can get passwords by contacting NIM staff.
My player is not displaying content properly
If you get an error message(i.e.,404 page not found), you should Quit the program and clear the cache in your browser(see next question).
How do I clear my cache?
For Internet Explorer 6 and 7:
- Select Tools > Internet Options from menubar
- In the dialog box, select the General Tab
- Select Delete Files for IE 6
- Select Delete under Browsing History for IE 7
For Mozilla Firefox 2.0
- Select Tools > Clear Private Data
- Check Cache checkbox
- Select Clear Private Data Now button
For Mozilla Firefox 1.5
- Select Tools > Options
- Select Cache tab
- Clear Cache Now button
For Mozilla 1.7
- Select Edit > Preferences
- From the Category Selection panel, select Advanced > Cache
- Select the Clear Cache button displayed on right hand side
I cannot turn on/off the sound in the video practice case (after I had muted the voice over).
There is a bug in the course player that causes this to happen. For the time being, the solution is to close the module window and then select the module again.
Temporary loss of connection when using a wireless connection will disrupt viewing of pages and prevent recording of exam scores. It is recommended that you use a wired(plug-in) connection when taking the exam for grade.