E-MAIL DISCLAIMER FOR UNC HEALTH CARE AND ALL AFFILIATES
PRIVACY AND SECURITY
UNC Health Care is concerned about the privacy of your medical information. Because conventional e-mail is inherently insecure, confidentiality of sensitive medical information cannot be assured. Therefore, sensitive medical matters should not be communicated through e-mail. Your e-mail messages may be processed by an assistant other than your clinician. Face-to-face or telephone communication should be used instead of e-mail to discuss sensitive medical matters.
The reason that e-mail is not secure is because:
- E-mail sent via the Internet or other external systems can be intercepted and read.
- E-mail can be accidentally sent to the wrong recipient.
- E-mail deleted by a user may still be accessed through backup files.
- E-mail sent and received through work may be accessed by your employer.
- E-mail can be altered to reflect an incorrect sender's address.
- E-mail sent to a family account may be accessed by other family members.
Because the response time to your message can be as long as two (2) working days, e-mail should not be used for urgent medical matters that require more timely attention. E-mail is best suited for straightforward medical issues such as prescription refill or appointment requests or cancellations.
We want to make sure you have gotten our e-mail reply to you. Please acknowledge e-mail from us by using the "reply" feature on your e-mail. All correspondence to us and from us will be documented in your medical record.
TYPES OF MESSAGES
Because e-mail is best suited for non-urgent issues, you should use it for prescription refills, request or cancellation of appointments, or simple medical questions. Sensitive issues such as the results of HIV testing, substance abuse, or mental health issues will not be addressed by e-mail.
For urgent matters, call 911. For less urgent matters that are best handled by the telephone or a face-to-face encounter with your clinician, call your provider's medical office.
- Family Planning
Providing a full range of family planning services including all aspects of contraceptive and pregnancy options from experts in reproductive health care for women.
- General Obstetrics and Gynecology
Provides general obstetric and gynecologic services including full screening and preventative care for women across their lifespan - adolescence, pregnancy, the reproductive years, as well as menopause and the older woman.
- Gynecologic Oncology
The care of women with pre-invasive (benign and in-situ) and invasive (malignant) gynecologic cancers.
- Maternal-Fetal Medicine
Obstetrical care for women with pregnancies that are complicated by maternal disease, such as diabetes or hypertension, or any problem with the fetus, such as congenital abnormalities.
Provides wide range of services including first gynecological exams, obstetrical care, labor and delivery, contraception, perimenopause and women's preventative health care.
- UNC Fertility
Care for the evaluation and treatment of disorders relating to fertility, recurrent pregnancy loss, menopause, and reproductive endocrine abnormalities such as androgen excess and hormone deficiency syndromes.
- UNC Horizons Program
UNC Horizons is a substance abuse treatment program for pregnant and/or parenting women and their children, including those whose lives have been touched by abuse and violence.
- Urogynecology and Reconstructive Pelvic Surgery
Provides expertise in the evaluation and treatment of pelvic floor dysfunction, including urinary tract, vaginal and colorectal dysfunction, pelvic organ prolapse, and complex benign conditions involving the pelvic organs and musculature, including fistulas and congenital anomalies.
- Women's Specialty Service
Our mission in the Women’s Specialty Service is to provide the highest quality ambulatory care to women of all backgrounds. This care includes primary and preventative care as well as OB-GYN specific care. We strive to provide accessible, evidence-based, patient-centered care to the women and families of North Carolina.
- Minimally Invasive Gynecologic Surgery
Performs gynecologic surgeries for benign disease (non-cancerous), with advanced expertise in operative laparoscopy, including robotic assisted gynecologic laparoscopy.