About the Client Services Team

Client Services provides computer support and problem resolution to all members of the School of Medicine. Computer support consists of telephone triage and ad-hoc solutions for walk-in and deskside support as well as student and faculty laptop support. Client Services provides several free services including LDAP email accounts with 20 megabytes of server storage space, Lyris lists, installation & upgrade of supported medical school software, access to the Internet and network connectivity.

For details on the service which we provide, please review our Service Level Agreement.

Services Offered

• End User Support
  Including:
  • Walk-in, telephone, and deskside help desk support for the School of Medicine
  • General software and hardware troubleshooting
  • Software installations
  • Hardware installations (i.e memory, hard drives, printers, etc...)
  • Account Creation
  • Password Resets

Staff

	Peter Nowak Manager, Client Services phone: 966-1325 fax: 966-6923 Peter_Nowak@med.unc.edu
	Tim Allen Client Services phone: 966-1325 fax: 966-6923
	John Allison Client Services phone: 966-1325 fax: 966-6923
	Peter Bolish Client Services phone: 966-1325 fax: 966-6923
	Derrin Dicus Client Services phone: 966-1325 fax: 966-6923
	Broderick Evans Client Services phone: 966-1325 fax: 966-6923
	Richard Freehling Client Services phone: 966-1325 fax: 966-6923
	Robert Haith Assistant Manager, Client Services phone: 966-1325 fax: 966-6923
	Scott Mangum Client Services phone: 966-1325 fax: 966-6923
	Casey Nordell Client Services phone: 966-1325 fax: 966-6923
	Teresa Richards Client Services phone: 966-1325 fax: 966-6923