Why can't I send email from home?

You may have your email client configured with the wrong SMTP server for your Internet Service Provider (ISP):

When sending from your SOM email account on campus, you use the School of Medicine SMTP (outgoing mail) server to send mail. When sending email from home, you use your Internet Service Provider's SMTP server.

If you are using a laptop and use the same email program to read, receive and send mail from campus and home, you must change your SMTP server each time you change location of your laptop. You can configure your email client to switch SMTP servers by using a program called Autoroute SMTP.

Download Autoroute SMTP

How do I configure my email client to use multiple SMTP servers?

You may have the wrong SMTP server for the School of Medicine:

Check your email client settings and ensure that you are using the correct SMTP server for the School of Medicine.

How do I set up an email client to access SOM email?

SMTP servers for local Internet Service Providers:

Check our list for your Internet Service Provider's SMTP server. If you have questions, please contact OIS Client Services at 966-1325.

What are the outgoing mail servers (SMTP) for local ISP's?