For Example:
Yes, Sam said WAY too much!
-
When he looked at the Patient List and did not see
the patient's name listed, his response should have
been, "I'm sorry, but I have no information on that
person."
-
Knowing that the person inquiring was from the
Media, Sam should have referred the person to the
Public Affairs and Marketing Department.
-
The fact that Sam knew that this person was in the
hospital is also a problem. If others in the hospital
were not talking about this patient, how would Sam
have even known he or she was there? Remember:
it is up to each of us to keep patient information
confidential.
|
|
Previous:
For Example:
