For Example:

Yes, Sam said WAY too much!

  1. When he looked at the Patient List and did not see the patient's name listed, his response should have been, "I'm sorry, but I have no information on that person."

  2. Knowing that the person inquiring was from the Media, Sam should have referred the person to the Public Affairs and Marketing Department.

  3. The fact that Sam knew that this person was in the hospital is also a problem. If others in the hospital were not talking about this patient, how would Sam have even known he or she was there? Remember: it is up to each of us to keep patient information confidential.