When he looked at the Patient List and did not see
the patient's name listed, his response should have
been, "I'm sorry, but I have no information on that
person."
Knowing that the person inquiring was from the
Media, Sam should have referred the person to the
Public Affairs and Marketing Department.
The fact that Sam knew that this person was in the
hospital is also a problem. If others in the hospital
were not talking about this patient, how would Sam
have even known he or she was there? Remember:
it is up to each of us to keep patient information
confidential.
