Because Mrs. Jackson did not choose to "opt out" of the patient directory, callers inquiring about her by name would receive confirmation of her admission and general information about her condition.

Upon admission, Mrs. Jackson should have been given a better explanation of how to "opt out" in order for her to make an appropriate choice to suit her desires. Also, the nurse should have offered Mrs. Jackson another General Consent for Treatment Form to sign, allowing Mrs. Jackson to "opt out" of the patient directory.