IT Support Policies

Supported
- Hardware
  - University-owned (departmentally-tagged) computer systems located in the office
  - Individually owned systems purchased through the CCI program and used as the primary office computer
  - PDAs: we endeavor to support all software and hardware platforms but due to the rapid evolution of these products we may have to refer users to other support agencies such as ITS or ISD.
    - Note: Per University IT Policy, smart phones and PDAs must have a power-on password and/or use a password protection application. Encryption is also strongly suggested.
- Software
  - Windows XP and Windows operating systems
  - Network configuration for connections to the Internet, E-mail, and Surgery servers
  - Applications - installation, configuration, and support
    - Microsoft Office Suite (Word, Excel, PowerPoint, and Access)
    - E-mail client - Microsoft Outlook
    - Calendar - Microsoft Outlook
    - Internet Browsers - Current versions of Mozilla Firefox and Internet Explorer
    - WebCIS (Clinical Information System)
    - WebPACS
    - ADP/AIS applications
    - Virus Protection - Symantec Antivirus
Unsupported
- Hardware
  - Individually owned systems, with the exception of CCI computers defined above
  - University owned systems located off-campus
  - Systems that do not meet minimum hardware specifications
  - Systems and peripherals that were purchased external to the recommendation of the Surgery IT Support Staff
  - Servers other than those already existing in the Surgery domain (Surgery-a, Surgeryd, etc.)
- Software
  - No department support for any applications outside of those listed above
    - Note: The independent installation of unsupported software applications by the user entails risks of computer failures and incompatibilities with production applications
  - No departmental support for applications listed above on non-university-owned systems
- Licensure
  - Individuals are responsible for complying with licensing agreements for applications outside of those listed above
  - Individuals are responsible for complying with licensing agreements for applications listed above on non university-owned systems
Security
- The Surgery IT Support Staff will maintain administrator login privileges on all computers connecting to the Surgery network
- The Department of Surgery subscribes to University IT Policies
- Violations of these policies may result in the loss of network connectivity and/or account restrictions

IT Staff

Robin Robinson
IT Manager
robinsr@med.unc.edu
966-0270

Robby Knight
Systems Administrator
rknight@med.unc.edu
843-7186

Stephen Menesick
Student Assistant
843-7090

Victor Calderon
Student Assistant
843-7090

Sections

IT Support Policies