Internal Medicine Clinic General Information
Office Hours
Our office hours are 8:00 am to 5:00 pm, Monday through Friday.
Phone: 919-966-1459
Toll Free: 1-800-862-4938
Fax: 919-843-9355
Location and Parking
The Internal Medicine Clinic is located on the third floor of the Ambulatory Care Center (ACC), on the corner of Mason Farm Road and Columbia Street. Our clinic is divided into two sections, the East and West Wings. Our front desk staff will direct you to the correct wing.
Parking is available at the ACC at $1 per hour, with a $6 maximum. A free shuttle to and from UNC Hospitals is available all day.
Appointments
To schedule your appointment, please contact us at (919) 966-1459. Please inform us as soon as possible if you are unable to come for your scheduled appointment. This will enable us to assure open slots for our sick patients. Same day visits are welcome. Please ensure that you bring your medical insurance card and the names/doses of any medications you are taking. If you are a new patient and have received care outside UNC Health Care, please request that your medical record be sent to us.
Call 919-966-1459 or 1-800-862-4938 to make, cancel, or reschedule appointments.
Same day appointments are available. You may not be able to see your regular doctor this day, but you will see another doctor in the practice.
It is very important that you call if you are not able to keep an appointment. We may be able to fill your slot with another patient who needs our services.
Televox®, an automated phone system, will call you to remind you of your appointment 2 days in advance. You will be able to cancel or confirm your appointment at this time. On the day of your appointment, please arrive 30 minutes early to allow for parking and registration. Please bring your UNC Medical Record Card, your insurance card, your medicines, and your blood sugar meter if you have one.
At the end of your visit, please work with our front desk staff to schedule a return appointment that meets both your healthcare needs and your schedule.
Prescription Refills
The best way to obtain a prescription refill is to have your pharmacy fax refill requests to 919-843-9355. Please allow 3 business days for refill requests to be completed.
Certain medications may require an appointment to assess the ongoing need for the medication.
Please review your need for prescription refills before your visit so your doctor can provide them.
Financial Counselor
We have a financial counselor on hand to help patients resolve billing problems, assist with financial arrangements for healthcare services, provide links to resources in the community, and screen patients for eligibility for UNC assistance programs. Our counselor’s office is located in the East Wing of the Internal Medicine Clinic.
Contacting Your Doctor
If you need to speak to your doctor or another provider, please call 919-966-1459 and leave a message with one of our patient care assistants. Many needs are addressed by the nursing staff but, if needed, the nurse will contact your doctor. We are glad to assist you in any way we can.
After Hours Care
If a life-threatening emergency occurs, please call 911 or proceed to the nearest emergency room. If you become sick after hours, please call us at (919) 966-3820 and our nursing staff will answer any questions you may have and direct you to appropriate care.
Health Plans Accepted
Most health plans are accepted. Please contact our staff for any inquiries that you may have
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