{"id":2853,"date":"2020-01-07T10:42:54","date_gmt":"2020-01-07T15:42:54","guid":{"rendered":"https:\/\/www.med.unc.edu\/airwaybiocore\/?page_id=2853"},"modified":"2026-03-23T16:33:24","modified_gmt":"2026-03-23T20:33:24","slug":"how-to-order","status":"publish","type":"page","link":"https:\/\/www.med.unc.edu\/airwaybiocore\/how-to-order\/","title":{"rendered":"How to Order"},"content":{"rendered":"<p>The Airway BioCore @ UNC provides various cell types, well-differentiated cell cultures, as well as custom media for purchase via iLabs. We utilize iLabs in order to devote more time to providing core services and quality customer support to users. If you have a customized request, please call or email to inquire about our availability.<\/p>\n<h2>Airway BioCore First-Time Users<\/h2>\n<p>In addition to completing the list below, please fill out the <a href=\"https:\/\/www.med.unc.edu\/airwaybiocore\/wp-content\/uploads\/sites\/1021\/2025\/10\/MLI-Fillable-External-Contract-Oct25.pdf\">MLI Fillable External Contract Oct25 <\/a>Order Form and submit the completed version to <a href=\"mailto:leslie_fulcher@med.unc.edu;?subject=MLI Academic Order Form\">Leslie Fulcher<\/a><\/p>\n<h3><span style=\"color: inherit;font-size: 30px\">All Users<\/span><\/h3>\n<ol>\n<li><strong><a href=\"https:\/\/uncch.ilab.agilent.com\/account\/login\" target=\"_blank\" rel=\"noopener noreferrer\">Sign up for iLabs here<\/a>\u00a0<\/strong>followed by the \u201cRegister\u201d link at the top right.\n<ul>\n<li><strong><em>UNC PI&#8217;s<\/em><\/strong>\u00a0should\u00a0select\u00a0\u201c<i>Register<\/i><i>\u00a0using your\u00a0<\/i><i>UNC credentials<\/i>\u201d<\/li>\n<li><strong><em>Non-UNC users<\/em><\/strong>\u00a0should select \u201c<i>Register for an\u00a0<\/i><i>iLab<\/i><i>\u00a0account<\/i>\u201d (additional information can be found here:\u00a0 <a href=\"https:\/\/uncch.hosted.panopto.com\/Panopto\/Pages\/Viewer.aspx?id=6aaa9241-ecf8-474c-a18d-b18f00e0fbc9\">Signing Up in iLab for External Customers<\/a>)<\/li>\n<li><em><strong>UNC Staff\u00a0<\/strong><\/em>once your PI has registered, <span style=\"text-decoration: underline\">then<\/span> you may register under your PI&#8217;s account<\/li>\n<\/ul>\n<\/li>\n<li>Log into iLabs, locate the Airway BioCore page, and select the <a href=\"https:\/\/www.med.unc.edu\/airwaybiocore\/wp-content\/uploads\/sites\/1021\/2020\/03\/step-1.jpg\"><strong>Order Here<\/strong> <\/a>tab<\/li>\n<li>Scroll down once you have selected a category under the Order Here! heading and <strong><a href=\"https:\/\/www.med.unc.edu\/airwaybiocore\/wp-content\/uploads\/sites\/1021\/2020\/03\/step-2.jpg\">initiate the desired request<\/a><\/strong> based on your contract<\/li>\n<li>Type in your name and <strong><a href=\"https:\/\/www.med.unc.edu\/airwaybiocore\/wp-content\/uploads\/sites\/1021\/2020\/01\/name-search.jpg\">verify <\/a><\/strong>matching information<\/li>\n<li>\n<p class=\"x_MsoNormal\">Next, you will need to enter the cell code or the media description, if you are requesting custom media, on <strong><a href=\"https:\/\/www.med.unc.edu\/airwaybiocore\/wp-content\/uploads\/sites\/1021\/2020\/03\/Image-1.jpg\">this screen<\/a><\/strong>.\u00a0 If you are requesting regular media, please write \u201cN\/A\u201d.<\/p>\n<p class=\"x_MsoNormal\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <strong>****** YOU MUST ENTER SOMETHING IN THIS FIELD OR\u00a0<span class=\"mark4gjmzygls\" data-markjs=\"true\" data-ogac=\"\" data-ogab=\"\" data-ogsc=\"\" data-ogsb=\"\">iLABS<\/span> WON\u2019T ALLOW YOU TO SUBMIT****<\/strong><\/p>\n<p>This <b><a href=\"https:\/\/www.med.unc.edu\/airwaybiocore\/wp-content\/uploads\/sites\/1021\/2020\/03\/Image-2.jpg\">image<\/a><\/b> is an example of what to write if you are ordering multiple codes.<\/li>\n<li>If you want to add more items to your order click on the <strong><a href=\"https:\/\/www.med.unc.edu\/airwaybiocore\/wp-content\/uploads\/sites\/1021\/2020\/03\/Image-3.jpg\">add service option<\/a><\/strong>. Another example of adding items to the order can be found <b><a href=\"https:\/\/www.med.unc.edu\/airwaybiocore\/wp-content\/uploads\/sites\/1021\/2020\/03\/Image-4.jpghttps:\/\/www.med.unc.edu\/airwaybiocore\/wp-content\/uploads\/sites\/1021\/2020\/03\/Image-4.jpg\">here. <\/a><\/b>This way you won\u2019t have to submit multiple different requests.<\/li>\n<li>Enter in the desired cell or media amounts in the quantity category<\/li>\n<li>Select appropriate chartfield strings from drop-down with matching desired percentages<\/li>\n<li><strong><a href=\"https:\/\/www.med.unc.edu\/airwaybiocore\/wp-content\/uploads\/sites\/1021\/2020\/03\/Image-5.jpg\">Submit order<\/a><\/strong><\/li>\n<\/ol>\n<h4><\/h4>\n<h4><strong>Frequently Asked Questions:<\/strong><\/h4>\n<div role=\"tablist\" class=\"panel-group yourcustomclass oscitas-bootstrap-container\" id=\"unc-accordion-0\">\n\n<div class=\"panel panel-default oscitas-bootstrap-container\">\n\n    <div id=\"panel-heading-details-0-0\" class=\"panel-heading oscitas-bootstrap-container\" role=\"tab\">\n\n        <h4 class=\"panel-title oscitas-bootstrap-container\">\n\n            <button class=\"accordion-toggle oscitas-bootstrap-container collapsed\" \n                id = \"button-details-0-0\"\n                data-toggle=\"collapse\"\n                data-parent=\"#unc-accordion-0\"    \n                aria-controls=\"#details-0-0\"  \n                aria-expanded=\"false\" \n                href=\"#details-0-0\">\n                <strong>1. What is a chartfield string entry? Who do I contact with chartfield string entry questions?<\/strong>            <\/button>\n\n        <\/h4>\n\n    <\/div>\n\n    <div id=\"details-0-0\" class=\"panel-collapse collapse  oscitas-bootstrap-container\">\n\n        <div class=\"panel-body oscitas-bootstrap-container\">\n<p>Here is a webpage entirely dedicated to the explanation of chartfield string entry: <a href=\"http:\/\/unclabmanual.web.unc.edu\/chartfield-string\/\">http:\/\/unclabmanual.web.unc.edu\/chartfield-string\/<\/a>.<\/div>\n\n    <\/div>\n        \n<\/div>\n\n<div class=\"panel panel-default oscitas-bootstrap-container\">\n\n    <div id=\"panel-heading-details-0-1\" class=\"panel-heading oscitas-bootstrap-container\" role=\"tab\">\n\n        <h4 class=\"panel-title oscitas-bootstrap-container\">\n\n            <button class=\"accordion-toggle oscitas-bootstrap-container collapsed\" \n                id = \"button-details-0-1\"\n                data-toggle=\"collapse\"\n                data-parent=\"#unc-accordion-0\"    \n                aria-controls=\"#details-0-1\"  \n                aria-expanded=\"false\" \n                href=\"#details-0-1\">\n                <strong>2.<\/strong> <strong>I am still having trouble with iLabs, what can I do?<\/strong>            <\/button>\n\n        <\/h4>\n\n    <\/div>\n\n    <div id=\"details-0-1\" class=\"panel-collapse collapse  oscitas-bootstrap-container\">\n\n        <div class=\"panel-body oscitas-bootstrap-container\">\n<p>Start with this website: <a href=\"https:\/\/help.ilab.agilent.com\/35322-getting-started\/325013-registering-with-ilab\">https:\/\/help.ilab.agilent.com\/35322-getting-started\/325013-registering-with-ilab<\/a><\/p>\n<p>Additional information can be found here: <a href=\"https:\/\/osp.unc.edu\/core-facilities\/ilab\/#tabs-0-2\">iLab &#8211; OSP | Office of Sponsored Programs<\/a><\/p>\n<p>Here is the iLabs FAQ page:<br \/>\n<a href=\"https:\/\/help.ilab.agilent.com\/35322-getting-started\/299372-welcome-to-ilab-help\">https:\/\/help.ilab.agilent.com\/35322-getting-started\/299372-welcome-to-ilab-help<\/a><br \/>\nAdditionally, they are very quick at responding when contacted. Their support page can be found below:<br \/>\n<a href=\"https:\/\/help.ilab.agilent.com\/35322-getting-started\/296444-support\">https:\/\/help.ilab.agilent.com\/35322-getting-started\/296444-support<\/a><br \/>\nFeel free to contact us for help, we are happy to be of service.<\/div>\n\n    <\/div>\n        \n<\/div> \n<div class=\"panel panel-default oscitas-bootstrap-container\">\n\n    <div id=\"panel-heading-details-0-2\" class=\"panel-heading oscitas-bootstrap-container\" role=\"tab\">\n\n        <h4 class=\"panel-title oscitas-bootstrap-container\">\n\n            <button class=\"accordion-toggle oscitas-bootstrap-container collapsed\" \n                id = \"button-details-0-2\"\n                data-toggle=\"collapse\"\n                data-parent=\"#unc-accordion-0\"    \n                aria-controls=\"#details-0-2\"  \n                aria-expanded=\"false\" \n                href=\"#details-0-2\">\n                <strong> 3. Can I have more information on iLabs Software implementation?<\/strong>            <\/button>\n\n        <\/h4>\n\n    <\/div>\n\n    <div id=\"details-0-2\" class=\"panel-collapse collapse  oscitas-bootstrap-container\">\n\n        <div class=\"panel-body oscitas-bootstrap-container\"> Visit: <a href=\"https:\/\/www.med.unc.edu\/corefacilities\/ilabs-operations-information\/\">https:\/\/www.med.unc.edu\/corefacilities\/ilabs-operations-information\/<\/a><br \/>\nWe have a team at UNC dedicated to UNC iLab implementation and they can be contacted at: <a href=\"mailto:coresupport@med.unc.edu\">Core Support<\/a> <\/div>\n\n    <\/div>\n        \n<\/div> \n<div class=\"panel panel-default oscitas-bootstrap-container\">\n\n    <div id=\"panel-heading-details-0-3\" class=\"panel-heading oscitas-bootstrap-container\" role=\"tab\">\n\n        <h4 class=\"panel-title oscitas-bootstrap-container\">\n\n            <button class=\"accordion-toggle oscitas-bootstrap-container collapsed\" \n                id = \"button-details-0-3\"\n                data-toggle=\"collapse\"\n                data-parent=\"#unc-accordion-0\"    \n                aria-controls=\"#details-0-3\"  \n                aria-expanded=\"false\" \n                href=\"#details-0-3\">\n                <strong> 4. When are invoices generated and sent out by iLabs?<\/strong>            <\/button>\n\n        <\/h4>\n\n    <\/div>\n\n    <div id=\"details-0-3\" class=\"panel-collapse collapse  oscitas-bootstrap-container\">\n\n        <div class=\"panel-body oscitas-bootstrap-container\"> Invoices are generated monthly by iLabs and sent out about a week after the end of the billing cycle. <\/div>\n\n    <\/div>\n        \n<\/div> \n<div class=\"panel panel-default oscitas-bootstrap-container\">\n\n    <div id=\"panel-heading-details-0-4\" class=\"panel-heading oscitas-bootstrap-container\" role=\"tab\">\n\n        <h4 class=\"panel-title oscitas-bootstrap-container\">\n\n            <button class=\"accordion-toggle oscitas-bootstrap-container collapsed\" \n                id = \"button-details-0-4\"\n                data-toggle=\"collapse\"\n                data-parent=\"#unc-accordion-0\"    \n                aria-controls=\"#details-0-4\"  \n                aria-expanded=\"false\" \n                href=\"#details-0-4\">\n                <strong> 5. Can you pay by credit card?<\/strong>            <\/button>\n\n        <\/h4>\n\n    <\/div>\n\n    <div id=\"details-0-4\" class=\"panel-collapse collapse  oscitas-bootstrap-container\">\n\n        <div class=\"panel-body oscitas-bootstrap-container\"> Yes, only for external users. As an external user, if you chose to pay by credit card, then you will receive an email with a link to a secure payment portal. <\/div>\n\n    <\/div>\n        \n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The Airway BioCore @ UNC provides various cell types, well-differentiated cell cultures, as well as custom media for purchase via iLabs. We utilize iLabs in order to devote more time to providing core services and quality customer support to users. If you have a customized request, please call or email to inquire about our availability. &hellip; <a href=\"https:\/\/www.med.unc.edu\/airwaybiocore\/how-to-order\/\" aria-label=\"Read more about How to Order\">Read more<\/a><\/p>\n","protected":false},"author":1369,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-2853","page","type-page","status-publish","hentry","odd"],"acf":[],"_links_to":[],"_links_to_target":[],"_links":{"self":[{"href":"https:\/\/www.med.unc.edu\/airwaybiocore\/wp-json\/wp\/v2\/pages\/2853","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.med.unc.edu\/airwaybiocore\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.med.unc.edu\/airwaybiocore\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.med.unc.edu\/airwaybiocore\/wp-json\/wp\/v2\/users\/1369"}],"replies":[{"embeddable":true,"href":"https:\/\/www.med.unc.edu\/airwaybiocore\/wp-json\/wp\/v2\/comments?post=2853"}],"version-history":[{"count":9,"href":"https:\/\/www.med.unc.edu\/airwaybiocore\/wp-json\/wp\/v2\/pages\/2853\/revisions"}],"predecessor-version":[{"id":3586,"href":"https:\/\/www.med.unc.edu\/airwaybiocore\/wp-json\/wp\/v2\/pages\/2853\/revisions\/3586"}],"wp:attachment":[{"href":"https:\/\/www.med.unc.edu\/airwaybiocore\/wp-json\/wp\/v2\/media?parent=2853"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}