{"id":3615,"date":"2023-08-24T19:07:33","date_gmt":"2023-08-24T23:07:33","guid":{"rendered":"https:\/\/www.med.unc.edu\/clinicalinformatics\/?p=3615"},"modified":"2023-08-24T19:07:33","modified_gmt":"2023-08-24T23:07:33","slug":"unc-health-piloting-secure-internal-generative-ai-tool-for-teammates-with-microsoft-azure-openai-service","status":"publish","type":"post","link":"https:\/\/www.med.unc.edu\/clinicalinformatics\/2023\/08\/unc-health-piloting-secure-internal-generative-ai-tool-for-teammates-with-microsoft-azure-openai-service\/","title":{"rendered":"UNC Health Piloting Secure Internal Generative AI Tool for Teammates with Microsoft Azure OpenAI Service"},"content":{"rendered":"

The first AI-powered app is a conversational bot hosted in a secure, governed internal environment. The bot will respond to questions specific to UNC Health and provide real-time recommendations or directions to help save time and provide more efficient, patient-focused care in administrative use cases.<\/em><\/h3>\n

June 23, 2023<\/strong><\/p>\n

CHAPEL HILL, N.C. \u2013 UNC Health continues to embrace the transformational potential of artificial intelligence (AI) capabilities, using Azure OpenAI Service to create a generative AI internal chatbot.<\/p>\n

The first AI-powered app is a conversational bot hosted in a secure, governed internal environment. The bot will respond to questions specific to UNC Health and provide real-time recommendations or directions to help save time and provide more efficient, patient-focused care in administrative use cases.<\/p>\n

There are many potential applications for such cutting-edge technology. UNC Health\u2019s first priority is to streamline the administrative day-to-day work for its care team members. Instead of spending time searching through training libraries, which include hundreds of \u2018how-to\u2019 documents, UNC Health teammates will be able to ask questions to leverage the chatbot to quickly access reference materials and documents.<\/p>\n

\u201cThis is just one example of an innovative way to use this technology so that teammates can spend more time with patients and less time in front of a computer,\u201d said Dr. David McSwain, UNC Health\u2019s Chief Medical Informatics Officer and a pediatric critical care physician at UNC Children\u2019s Hospital.<\/p>\n

This new tool is the latest example of UNC Health helping to lead the way nationally in using generative AI applications to improve the care team experience. UNC Health is among a select group of health systems nationwide\u00a0participating as early adopters of Generative AI through a program with Epic that utilizes Microsoft\u2019s <\/a>tools powered by Azure.<\/p>\n

UNC Health will begin the rollout of its internal chatbot tool in June with a small group of clinicians and administrators and is finalizing plans to offer the software more broadly to teammates later this year.<\/p>\n

\u201cWe want to lead the nation in safely applying this technology to benefit our teams and our patients,\u201d said Rachini Ahmadi-Moosavi, UNC Health\u2019s Chief Analytics Officer. \u201cBy partnering with Microsoft to develop the required expertise and processes for UNC Health, we can reduce friction in certain areas of work for our teammates while ensuring all the information remains protected. This tool is just the first step towards leveraging the emerging AI technology to transform healthcare operations.\u201d<\/p>\n

The team anticipates identifying multiple other use cases during the testing and pilot program, and especially after broader release to teammates.<\/p>\n

\u201cOur patients and care teams remain at the center of what we call Carolina Care,\u201d said\u00a0Brent Lamm, UNC <\/strong>Health\u2019s Senior Vice President and Chief Information Officer.<\/strong>\u00a0\u201cBut by using this technology carefully and safely,
\nwe believe we can help improve the way healthcare is provided throughout North Carolina and across the country.\u201d<\/p>\n

David Rhew, M.D., Global Chief Medical Officer and Vice President of Worldwide Healthcare at Microsoft added, \u201cThrough the responsible integration of Azure OpenAI Service and other advanced technologies, our collaboration with UNC Health seeks to improve the health and wellbeing of North Carolinians and others whom UNC Health serves.\u201d<\/p>\n

About UNC Health<\/strong><\/p>\n

UNC Health<\/a> is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of\u00a015 hospitals<\/a>, 19 hospital campuses and more than 900 clinics along with the clinical patient care programs of
\nthe UNC School of Medicine (SOM).<\/p>\n

It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. UNC Health provided more than $141 million in Charity Care in
\nfiscal year 2022, and more than $522 million over the last five years. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit\u00a0unchealth.org<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

The first AI-powered app is a conversational bot hosted in a secure, governed internal environment. The bot will respond to questions specific to UNC Health and provide real-time recommendations or directions to help save time and provide more efficient, patient-focused care in administrative use cases. June 23, 2023 CHAPEL HILL, N.C. \u2013 UNC Health continues … Read more<\/a><\/p>\n","protected":false},"author":36808,"featured_media":3616,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"layout":"","cellInformation":"","apiCallInformation":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[18],"tags":[],"class_list":["post-3615","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","odd"],"acf":[],"featured_image":"https:\/\/www.med.unc.edu\/clinicalinformatics\/wp-content\/uploads\/sites\/1167\/2023\/08\/The-rise-of-conversational-AI.jpg","featured_image_medium":"https:\/\/www.med.unc.edu\/clinicalinformatics\/wp-content\/uploads\/sites\/1167\/2023\/08\/The-rise-of-conversational-AI-300x169.jpg","featured_image_medium_large":"https:\/\/www.med.unc.edu\/clinicalinformatics\/wp-content\/uploads\/sites\/1167\/2023\/08\/The-rise-of-conversational-AI-768x432.jpg","featured_image_large":"https:\/\/www.med.unc.edu\/clinicalinformatics\/wp-content\/uploads\/sites\/1167\/2023\/08\/The-rise-of-conversational-AI-1024x576.jpg","featured_image_thumbnail":"https:\/\/www.med.unc.edu\/clinicalinformatics\/wp-content\/uploads\/sites\/1167\/2023\/08\/The-rise-of-conversational-AI-150x150.jpg","featured_image_alt":"AI Bot","category_details":[{"name":"News","link":"https:\/\/www.med.unc.edu\/clinicalinformatics\/category\/news\/"}],"tag_details":[],"_links_to":[],"_links_to_target":[],"_links":{"self":[{"href":"https:\/\/www.med.unc.edu\/clinicalinformatics\/wp-json\/wp\/v2\/posts\/3615","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.med.unc.edu\/clinicalinformatics\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.med.unc.edu\/clinicalinformatics\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.med.unc.edu\/clinicalinformatics\/wp-json\/wp\/v2\/users\/36808"}],"replies":[{"embeddable":true,"href":"https:\/\/www.med.unc.edu\/clinicalinformatics\/wp-json\/wp\/v2\/comments?post=3615"}],"version-history":[{"count":0,"href":"https:\/\/www.med.unc.edu\/clinicalinformatics\/wp-json\/wp\/v2\/posts\/3615\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.med.unc.edu\/clinicalinformatics\/wp-json\/wp\/v2\/media\/3616"}],"wp:attachment":[{"href":"https:\/\/www.med.unc.edu\/clinicalinformatics\/wp-json\/wp\/v2\/media?parent=3615"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.med.unc.edu\/clinicalinformatics\/wp-json\/wp\/v2\/categories?post=3615"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.med.unc.edu\/clinicalinformatics\/wp-json\/wp\/v2\/tags?post=3615"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}