Skip to main content is an external vendor that provides communication services. UNC has executed a BAA with to make these services permissible for use by UNC Chapel Hill research teams.

Services from include:

  • Voice calling and voicemail
  • Text messaging
  • Sending (and receiving*) fax messages
  • Video conferencing

*In order to receive fax messages, a dedicated phone number is required.

All features are accessible via a webpage and/or downloadable application and do not require a physical phone.

Click here to compare plans available.
Research teams wishing to utilize services are responsible for establishing individual accounts and paying fees directly. Please note: You will not be charged state taxes (per UNC’s state tax exemption), but standard federal fees will be added.

If you would like to establish an account with, please contact:

Caleb Gilsdorf, Senior Account Executive/Supervisor
(858) 225-8539

Be sure to remember:

  • Participants must provide informed consent, both to participating in the study and to receiving unencrypted communications, before the study team sends text messages
  • It is not permitted to include any PHI in text messages
  • Content of text messages should be limited, for example:
    • Appointment reminders
    • Requests to complete activities (e.g., surveys)
    • Reminders for participants to review an encrypted email or call the study team
  • Review the OHRE FAQs on uncencypted communications

Click here to view a brief demo

Click here to review a few FAQs