Role of the Client

For you to attain maximum effectiveness from the coaching experience, it is crucial that you are honest and candid during sessions. You can feel free to discuss anything with your coach, positive or negative, that is relevant to increasing your effectiveness as a leader within UNC. This is your coaching agenda, and it is about you achieving your goals. Therefore, it is important that you prepare for sessions and follow through on action items. You are responsible for making your own decisions and for creating your own results--your own success.

Please make every effort to be available to meet (face-to-face or by telephone) during the scheduled sessions. If business requirements dictate that a session must be changed, please notify your coach at least 24 hours before the session. If a last-minute change must be made, please contact your coach immediately by phone or email.

Role of the Coach

The role of coach is to be a partner in your development as a leader. They will support and challenge you to bridge the gap between where you are now and where you want to be in order to attain the results you desire. Their role involves partnering with you in a thought-provoking and creative process that inspires you to maximize your personal and professional potential. Note: our internal peer coaches have received training and are certified through a coaching and consulting company, however, they are not professional executive coaches credentialed by the International Coaching Federation and should not have the same expectations as a professional executive leadership coach. The role of the coach is to expand your thinking and unlock your potential as a member of the UNC community.

What Coaching is NOT

The mission of the coaching program is to increase your ability to lead your organization to greater levels of performance. If there is an issue related to the job performance of one of your employees, and you want to discern the need for corrective action with a particular employee, you must engage the support and direction of your HR representative. The role of coach is also not as an advisor, counselor, therapist, or any other role that provides similar services.

Organization Sponsor's Role

Since the coaching service is an investment in your development made by UNC, you are requested to share feedback following coaching sessions to evaluate the effectiveness of the program. You are also encouraged to share your desired outcomes for the coaching engagement with your manager or other UNC sponsor (such as your HR representative or Department/Division leader). The purpose of sharing your objectives is to provide visibility to the impact that this development opportunity is having. Coaching sessions are confidential and the specifics and details of conversations will remain strictly between the coach and client, with the following exceptions: summary or recurring themes that indicate a shared organizational issue across multiple clients may be surfaced to senior management; in such instances, your identity will not be disclosed; if you disclose information about activities that violates UNC’s policies or that the law requires us to report, such as illegal actions or life-threatening situations.

Please carefully review the International Coaching Federation's Code of Ethics.

The Code of Ethics outlines the responsibilities of the coaching relationship. All of our internal coaches have been trained in methods that align with this code. All clients must review the code before receiving coaching. The code can be found at the International Coach Federation Code of Ethics site