Citrix Setup

***This assumes that you have a Hospital domain account and know your username and password. The Hospital domain account is used to log in to Hospital (UNCH domain) computers, Hospital (xxxx@unch.unc.edu) email accounts, and the Hospital's Citrix platform for access to internal Hospital applications and systems.

Windows

If you don't remember your Hospital Domain account username or password you can contact ISD at 919-966-5647.  If you call and you do not have a Hospital domain account, you will be instructed to fill out and send ISD a SARF, which can be found here.

 

With Windows, you have two options to access Citrix.  You can use Citrix Receiver, which is installed on most Department of Medicine computers, or you can use the Citrix web client.

 

Setup for Citrix Receiver

  1. Check if Citrix Receiver is already installed on your computer.
    • On most Department of Medicine Machines, the Citrix Receiver shortcut will be on the desktop
    • You can check in Windows 7 by clicking start searching Citrix Receiver using the search bar. If Citrix Receiver is installed on your computer, it should show up in the search results
    • In Windows 8, you can use a similar method by searching using The Windows Symbol + S.
    • If you have Citrix Receiver installed on your computer, skip to step 4
  2. If Citrix Receiver is not installed on your computer, go to the Citrix Website and download Citrix Receiver
  3. Install Citrix Receiver on your computer by following the prompts
    • Note: You will need Administrator rights to install Citrix Receiver
  4. Launch Citrix Receiver
  5. When it first opens, you will be prompted to Enter your work email or server address, enter https://csg.unch.unc.edu
    and click Next.
    • In the Domain\User field, enter UNCH\username where username is the username for your Hospital domain account
    • Enter your Hospital domain account password in the Password field.
    • Click Next
    • Note: If you do not know your Hospital domain account username or password, contact ISD at 919-966-5647
  6. Once you log in successfully, click the plus sign on the left.  This will open a a list of all of the applications you have access to.  Click on the ones you want and they will be added to your "Desktop" within Citrix
    • If you want additional applications added to Citrix, contact ISD at 919-966-5647

Citrix Web Access

  1. Open Internet Explorer and go to the UNC Health Care Virtual Web Portal: https://csg.unch.unc.edu
  2. Select the link for Client Installation Instructions and Download, beneath the log in prompt
  3. Select the link for the Web Only Install
  4. Run
  5. Wait for the message that the install is completed, then close Internet Explorer and re-open
  6. Return to the UNC Health Care Virtual Web Portal
  7. Log in with your Citrix credentials. If you need assistance with your user name or password, call the Hospital Help Desk at 6-5647. If you'd like applications added to your Citrix menu, a SARF will be required.

Mac

If you don't remember your Hospital Domain account username or password you can contact ISD at 919-966-5647.  If you call and you do not have a Hospital domain account, you will be instructed to fill out and send ISD a SARF, which can be found here.

 

  1. Go to the Citrix Website and download Citrix Receiver
  2. Install Citrix Receiver on your computer by following the prompts
    • Note: You will need Administrator rights to install Citrix Receiver
  3. Launch Citrix Receiver
  4. When it first opens, you will be prompted to Enter your work email or server address, enter https://csg.unch.unc.edu
    and click Next.
    • In the Domain\User field, enter UNCH\username where username is the username for your Hospital domain account
    • Enter your Hospital domain account password in the Password field.
    • Click Next
    • Note: If you do not know your Hospital domain account username or password, contact ISD at 919-966-5647
  5. Once you log in successfully, click the plus sign on the left.  This will open a a list of all of the applications you have access to.  Click on the ones you want and they will be added to your "Desktop" within Citrix
    • If you want additional applications added to Citrix, contact ISD at 919-966-5647

iPad

If you don't remember your Hospital Domain account username or password you can contact ISD at 919-966-5647.  If you call and you do not have a Hospital domain account, you will be instructed to fill out and send ISD a SARF, which can be found here.

  1. Go to the App Store
  2. Search for Citrix Receiver
  3. Install
  4. After it downloads, open Citrix Receiver
  5. Choose to Add Account
  6. Enter Address: https://csg.unch.unc.edu and tap Next
    • In the Username field, enter UNCH\username where username is the username for your Hospital domain account
    • Enter your Hospital domain account password in the Password field.
    • Click Next
    • Note: If you do not know your Hospital domain account username or password, contact ISD at 919-966-5647
  7. Enter Domain: unch.unc.edu
  8. Save