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Dear Patient,

Your health is our goal. Now more than ever, it is important to keep yourself as healthy as possible. As we respond to the coronavirus outbreak, UNC Health is still here to help you manage your chronic conditions and reach your health and wellness goals. UNC Health now offers medical appointments through telephone and My UNC Chart video visits so that you can connect with your healthcare provider from home.

Why are we offering telephone and video visits?

UNC Health offers telephone and My UNC Chart video visits to support your health and reduce the spread of coronavirus. A telephone or video visit lets you access the care you need without going to a UNC Health location.

What do you need to connect with your provider?

For a telephone visit, you only need a working phone. For a video visit, you will need a My UNC Chart account and a computer, smartphone, or tablet with internet access. If you do not have a My UNC Chart account, please sign up here.

How do you schedule a telephone or video visit?

You can schedule a telephone or video visit with your healthcare provider by calling their office during regular office hours. You can also schedule a video visit appointment with your provider by using your My UNC Chart account. Select Visits, Schedule an Appointment, and then choose Video Visit.

How much will a telephone or video visit cost me?

Telephone and video visits may be billed to your insurance. Many insurance companies are temporarily covering certain types of telephone and video visits. Some insurance companies are waiving copay, coinsurance, and deductible amounts. Please contact your insurance plan for policy details. UNC Health also offers virtual urgent care for non-emergency issues through UNC Urgent Care 24/7. Your visit cost will depend on your insurance coverage. Visit to learn more and access services.

Learn more about telephone and video visits here.

If you’re not sure if you need an in-person visit instead of a telephone or video visit, we can help you decide. Call your provider’s office to discuss your health needs and schedule a visit. If you have a cough or shortness of breath or think you have been exposed to coronavirus, call your provider’s office before visiting. If you are having trouble breathing, seek immediate attention or call 911.

For updates about UNC Health’s coronavirus response efforts, visit our coronavirus resource page.

Thank you for allowing UNC Health to serve you.