{"id":4405,"date":"2022-08-18T10:20:09","date_gmt":"2022-08-18T14:20:09","guid":{"rendered":"https:\/\/www.med.unc.edu\/htcenter\/?page_id=4405"},"modified":"2022-09-22T10:25:16","modified_gmt":"2022-09-22T14:25:16","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.med.unc.edu\/htcenter\/resources\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<p>View <a href=\"https:\/\/www.med.unc.edu\/htcenter\/patient-care\/bleeding-disorders\/faqs\/\">Hemophilia Treatment Center (HTC) specific questions<\/a>.<\/p>\n<div role=\"tablist\" class=\"panel-group yourcustomclass oscitas-bootstrap-container\" id=\"unc-accordion-0\">\n\n<div class=\"panel panel-default oscitas-bootstrap-container\">\n\n    <div id=\"panel-heading-details-0-0\" class=\"panel-heading oscitas-bootstrap-container\" role=\"tab\">\n\n        <h2 class=\"panel-title oscitas-bootstrap-container\">\n\n            <button class=\"accordion-toggle oscitas-bootstrap-container collapsed\" \n                id = \"button-details-0-0\"\n                data-toggle=\"collapse\"\n                data-parent=\"#unc-accordion-0\"    \n                aria-controls=\"#details-0-0\"  \n                aria-expanded=\"false\" \n                href=\"#details-0-0\">\n                How do I make an appointment?            <\/button>\n\n        <\/h2>\n\n    <\/div>\n\n    <div id=\"details-0-0\" class=\"panel-collapse collapse  oscitas-bootstrap-container\">\n\n        <div class=\"panel-body oscitas-bootstrap-container\">\n<p>Doctor referral is required for all new patients. Please see our <a href=\"https:\/\/www.med.unc.edu\/htcenter\/contact-us\/\" target=\"_blank\" rel=\"noopener\">Contact Us<\/a>\u00a0page for our clinic phone numbers and call for more information.<\/p>\n<\/div>\n\n    <\/div>\n        \n<\/div>\n\n<div class=\"panel panel-default oscitas-bootstrap-container\">\n\n    <div id=\"panel-heading-details-0-1\" class=\"panel-heading oscitas-bootstrap-container\" role=\"tab\">\n\n        <h2 class=\"panel-title oscitas-bootstrap-container\">\n\n            <button class=\"accordion-toggle oscitas-bootstrap-container collapsed\" \n                id = \"button-details-0-1\"\n                data-toggle=\"collapse\"\n                data-parent=\"#unc-accordion-0\"    \n                aria-controls=\"#details-0-1\"  \n                aria-expanded=\"false\" \n                href=\"#details-0-1\">\n                Where is the clinic located?            <\/button>\n\n        <\/h2>\n\n    <\/div>\n\n    <div id=\"details-0-1\" class=\"panel-collapse collapse  oscitas-bootstrap-container\">\n\n        <div class=\"panel-body oscitas-bootstrap-container\">\n<p>Please see our <a href=\"https:\/\/www.med.unc.edu\/htcenter\/contact-us\/\" target=\"_blank\" rel=\"noopener\">Contact Us<\/a> page for our clinic address and locations. The location will depend on your individual needs. We see patients at UNC Hospital, UNC at Eastowne and UNC Hospitals Children\u2019s Specialty Services at Raleigh.<\/p>\n<\/div>\n\n    <\/div>\n        \n<\/div>\n\n<div class=\"panel panel-default oscitas-bootstrap-container\">\n\n    <div id=\"panel-heading-details-0-2\" class=\"panel-heading oscitas-bootstrap-container\" role=\"tab\">\n\n        <h2 class=\"panel-title oscitas-bootstrap-container\">\n\n            <button class=\"accordion-toggle oscitas-bootstrap-container collapsed\" \n                id = \"button-details-0-2\"\n                data-toggle=\"collapse\"\n                data-parent=\"#unc-accordion-0\"    \n                aria-controls=\"#details-0-2\"  \n                aria-expanded=\"false\" \n                href=\"#details-0-2\">\n                How do I sign up for My UNC Chart?            <\/button>\n\n        <\/h2>\n\n    <\/div>\n\n    <div id=\"details-0-2\" class=\"panel-collapse collapse  oscitas-bootstrap-container\">\n\n        <div class=\"panel-body oscitas-bootstrap-container\">\n<p>Visit <a href=\"https:\/\/myuncchart.org\/\">myuncchart.org<\/a> and follow prompts as a new user. If you need further assistance, call UNC HealthLink at 888-996-2767.<\/p>\n<\/div>\n\n    <\/div>\n        \n<\/div>\n\n<div class=\"panel panel-default oscitas-bootstrap-container\">\n\n    <div id=\"panel-heading-details-0-3\" class=\"panel-heading oscitas-bootstrap-container\" role=\"tab\">\n\n        <h2 class=\"panel-title oscitas-bootstrap-container\">\n\n            <button class=\"accordion-toggle oscitas-bootstrap-container collapsed\" \n                id = \"button-details-0-3\"\n                data-toggle=\"collapse\"\n                data-parent=\"#unc-accordion-0\"    \n                aria-controls=\"#details-0-3\"  \n                aria-expanded=\"false\" \n                href=\"#details-0-3\">\n                When should I use My UNC Chart to contact my provider?            <\/button>\n\n        <\/h2>\n\n    <\/div>\n\n    <div id=\"details-0-3\" class=\"panel-collapse collapse  oscitas-bootstrap-container\">\n\n        <div class=\"panel-body oscitas-bootstrap-container\">\n<p><a href=\"https:\/\/myuncchart.org\/\">My Chart<\/a> should only be used for non-urgent medical questions. If you have not received a response within 3 business days, please contact your clinic. You can find the appropriate phone number on the <a href=\"https:\/\/www.med.unc.edu\/htcenter\/contact-us\/\" target=\"_blank\" rel=\"noopener\">Contact Us<\/a> page.<\/p>\n<\/div>\n\n    <\/div>\n        \n<\/div>\n\n<div class=\"panel panel-default oscitas-bootstrap-container\">\n\n    <div id=\"panel-heading-details-0-4\" class=\"panel-heading oscitas-bootstrap-container\" role=\"tab\">\n\n        <h2 class=\"panel-title oscitas-bootstrap-container\">\n\n            <button class=\"accordion-toggle oscitas-bootstrap-container collapsed\" \n                id = \"button-details-0-4\"\n                data-toggle=\"collapse\"\n                data-parent=\"#unc-accordion-0\"    \n                aria-controls=\"#details-0-4\"  \n                aria-expanded=\"false\" \n                href=\"#details-0-4\">\n                How often will I need to see my hematologist?            <\/button>\n\n        <\/h2>\n\n    <\/div>\n\n    <div id=\"details-0-4\" class=\"panel-collapse collapse  oscitas-bootstrap-container\">\n\n        <div class=\"panel-body oscitas-bootstrap-container\">\n<p>Many factors will determine how often you will need to see your hematologist. Please ask during your visit.<\/p>\n<\/div>\n\n    <\/div>\n        \n<\/div>\n\n<div class=\"panel panel-default oscitas-bootstrap-container\">\n\n    <div id=\"panel-heading-details-0-5\" class=\"panel-heading oscitas-bootstrap-container\" role=\"tab\">\n\n        <h2 class=\"panel-title oscitas-bootstrap-container\">\n\n            <button class=\"accordion-toggle oscitas-bootstrap-container collapsed\" \n                id = \"button-details-0-5\"\n                data-toggle=\"collapse\"\n                data-parent=\"#unc-accordion-0\"    \n                aria-controls=\"#details-0-5\"  \n                aria-expanded=\"false\" \n                href=\"#details-0-5\">\n                Does UNC Health accept my health insurance?            <\/button>\n\n        <\/h2>\n\n    <\/div>\n\n    <div id=\"details-0-5\" class=\"panel-collapse collapse  oscitas-bootstrap-container\">\n\n        <div class=\"panel-body oscitas-bootstrap-container\">\n<p><a href=\"https:\/\/www.unchealthcare.org\/patients-families-visitors\/billing-financial-assistance\/insurance\/\" target=\"_blank\" rel=\"noopener\">View the insurances accepted at UNC Health<\/a>.<\/p>\n<\/div>\n\n    <\/div>\n        \n<\/div>\n\n<div class=\"panel panel-default oscitas-bootstrap-container\">\n\n    <div id=\"panel-heading-details-0-6\" class=\"panel-heading oscitas-bootstrap-container\" role=\"tab\">\n\n        <h2 class=\"panel-title oscitas-bootstrap-container\">\n\n            <button class=\"accordion-toggle oscitas-bootstrap-container collapsed\" \n                id = \"button-details-0-6\"\n                data-toggle=\"collapse\"\n                data-parent=\"#unc-accordion-0\"    \n                aria-controls=\"#details-0-6\"  \n                aria-expanded=\"false\" \n                href=\"#details-0-6\">\n                I do not have medical insurance; can I still be seen?            <\/button>\n\n        <\/h2>\n\n    <\/div>\n\n    <div id=\"details-0-6\" class=\"panel-collapse collapse  oscitas-bootstrap-container\">\n\n        <div class=\"panel-body oscitas-bootstrap-container\">\n<p>Yes, UNC Health services are available with or without medical insurance. However, we strongly encourage everyone to have medical insurance. If not through an employer, through the marketplace at <a href=\"http:\/\/healthcare.gov\" target=\"_blank\" rel=\"noopener\">healthcare.gov<\/a> UNC does offer a <a href=\"https:\/\/www.unchealthcare.org\/patients-families-visitors\/billing-financial-assistance\/financial-assistance\/\" target=\"_blank\" rel=\"noopener\">financial assistance program<\/a>.<\/p>\n<\/div>\n\n    <\/div>\n        \n<\/div>\n\n<div class=\"panel panel-default oscitas-bootstrap-container\">\n\n    <div id=\"panel-heading-details-0-7\" class=\"panel-heading oscitas-bootstrap-container\" role=\"tab\">\n\n        <h2 class=\"panel-title oscitas-bootstrap-container\">\n\n            <button class=\"accordion-toggle oscitas-bootstrap-container collapsed\" \n                id = \"button-details-0-7\"\n                data-toggle=\"collapse\"\n                data-parent=\"#unc-accordion-0\"    \n                aria-controls=\"#details-0-7\"  \n                aria-expanded=\"false\" \n                href=\"#details-0-7\">\n                My contact information, insurance or pharmacy has changed, what should I do?            <\/button>\n\n        <\/h2>\n\n    <\/div>\n\n    <div id=\"details-0-7\" class=\"panel-collapse collapse  oscitas-bootstrap-container\">\n\n        <div class=\"panel-body oscitas-bootstrap-container\">\n<p>You can update your information in your <a href=\"https:\/\/myuncchart.org\/MyChart\/Authentication\/Login\" target=\"_blank\" rel=\"noopener\">My UNC Chart<\/a> through the app or website. If you do not have a UNC My Chart account, please call your clinic and they will assist you in updating your information. Please try not to wait until your next appointment to update your insurance.<\/p>\n<\/div>\n\n    <\/div>\n        \n<\/div>\n\n<div class=\"panel panel-default oscitas-bootstrap-container\">\n\n    <div id=\"panel-heading-details-0-8\" class=\"panel-heading oscitas-bootstrap-container\" role=\"tab\">\n\n        <h2 class=\"panel-title oscitas-bootstrap-container\">\n\n            <button class=\"accordion-toggle oscitas-bootstrap-container collapsed\" \n                id = \"button-details-0-8\"\n                data-toggle=\"collapse\"\n                data-parent=\"#unc-accordion-0\"    \n                aria-controls=\"#details-0-8\"  \n                aria-expanded=\"false\" \n                href=\"#details-0-8\">\n                I need a medication refill, who should I contact?            <\/button>\n\n        <\/h2>\n\n    <\/div>\n\n    <div id=\"details-0-8\" class=\"panel-collapse collapse  oscitas-bootstrap-container\">\n\n        <div class=\"panel-body oscitas-bootstrap-container\">\n<p>Please reference our <a href=\"https:\/\/www.med.unc.edu\/htcenter\/contact-us\/\" target=\"_blank\" rel=\"noopener\">Contact Us<\/a> page for our clinic phone numbers and call for a medication refill. Depending on your medication and insurance, refills may take 1-2 weeks for insurance authorization.<\/p>\n<\/div>\n\n    <\/div>\n        \n<\/div>\n\n<div class=\"panel panel-default oscitas-bootstrap-container\">\n\n    <div id=\"panel-heading-details-0-9\" class=\"panel-heading oscitas-bootstrap-container\" role=\"tab\">\n\n        <h2 class=\"panel-title oscitas-bootstrap-container\">\n\n            <button class=\"accordion-toggle oscitas-bootstrap-container collapsed\" \n                id = \"button-details-0-9\"\n                data-toggle=\"collapse\"\n                data-parent=\"#unc-accordion-0\"    \n                aria-controls=\"#details-0-9\"  \n                aria-expanded=\"false\" \n                href=\"#details-0-9\">\n                Why do I need a PCP or pediatrician if I have a hematologist?            <\/button>\n\n        <\/h2>\n\n    <\/div>\n\n    <div id=\"details-0-9\" class=\"panel-collapse collapse  oscitas-bootstrap-container\">\n\n        <div class=\"panel-body oscitas-bootstrap-container\">\n<p>We encourage all patients to have a primary care provider or pediatrician for all basic health needs, vaccinations, and non-hematology related health concerns. Please <a href=\"https:\/\/www.med.unc.edu\/htcenter\/contact-us\/\" target=\"_blank\" rel=\"noopener\">call your clinic<\/a> if you have any questions.<\/p>\n<\/div>\n\n    <\/div>\n        \n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>View Hemophilia Treatment Center (HTC) specific questions.<\/p>\n","protected":false},"author":3206,"featured_media":0,"parent":2328,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-4405","page","type-page","status-publish","hentry","odd"],"acf":[],"_links_to":[],"_links_to_target":[],"_links":{"self":[{"href":"https:\/\/www.med.unc.edu\/htcenter\/wp-json\/wp\/v2\/pages\/4405","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.med.unc.edu\/htcenter\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.med.unc.edu\/htcenter\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.med.unc.edu\/htcenter\/wp-json\/wp\/v2\/users\/3206"}],"replies":[{"embeddable":true,"href":"https:\/\/www.med.unc.edu\/htcenter\/wp-json\/wp\/v2\/comments?post=4405"}],"version-history":[{"count":0,"href":"https:\/\/www.med.unc.edu\/htcenter\/wp-json\/wp\/v2\/pages\/4405\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.med.unc.edu\/htcenter\/wp-json\/wp\/v2\/pages\/2328"}],"wp:attachment":[{"href":"https:\/\/www.med.unc.edu\/htcenter\/wp-json\/wp\/v2\/media?parent=4405"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}