The Improvement Guidepractical ideas, examples, and applications as part of an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings.

Fundamentals of Healthcare Improvement eBook – This text is used in the Student Engaged in Quality and Safety course. It outlines familiar examples with a new approach to better prepare healthcare professionals tackle 21st century quality improvement concerns. Please note, users will need to log in using their UNC onyen and password to access this eBook. Contact with any questions.


Basics of Quality Improvement in Health Care: Concise Review for Clinicians – concise overview of quality improvement fundamentals written for clinicians.

Organising a Manuscript Reporting Quality Improvement or Patient Safety Research – Promoting, writing, and publishing Quality Improvement.

The Cost Conundrum – Atul Gawande’s comparison of two Texas border towns of similar size, location, and circumstances with markedly different Medicare costs.

Toward Stronger Evidence on Quality Improvement – The importance and challenge of publishing Quality Improvement work.


IHI Open School – high-quality online education about quality improvement and patient safety at no charge to students and faculty.

Institute for Healthcare Improvement – leading innovator, convener, partner, and driver of results in health and health care improvement worldwide.

Institute for Patient- and Family-centered Care – promotes collaborative, empowering relationships among patients, families, and health care professionals.

Guide to Patient and Family Engagement in Hospital Quality and SafetyAHRQ-developed guide to help patients, families and health professional work together as partners to promote improvements in care.