{"id":10734,"date":"2020-06-19T09:31:54","date_gmt":"2020-06-19T13:31:54","guid":{"rendered":"https:\/\/www.med.unc.edu\/it\/?page_id=10734"},"modified":"2022-07-08T19:02:30","modified_gmt":"2022-07-08T23:02:30","slug":"navigate","status":"publish","type":"page","link":"https:\/\/www.med.unc.edu\/it\/services\/student-systems-support\/navigate\/","title":{"rendered":"Navigate"},"content":{"rendered":"
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\n\"Navigate\"<\/div>\n
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What is Navigate?<\/h3>\n

A comprehensive student success management system that links administrators, faculty, staff, and advisors in a coordinated care network to support students from enrollment to graduation.<\/p>\n<\/div>\n<\/div>\n

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\n\"\"<\/a><\/p>\n

Login to Navigate <\/br>(UNC staff)<\/strong><\/a><\/h3>\n<\/div>\n
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Training or Access Requests<\/a><\/h3>\n<\/div>\n
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Best Practices<\/a><\/h3>\n<\/div>\n<\/div>\n

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Navigate Features<\/span><\/h5>\n<\/div>
\nCommunicating with students<\/span>
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If I communicate with a student through Navigate, does it go to their UNC email?<\/span><\/h4>\n

Yes, any messages you send from Navigate go to the student\u2019s UNC email, they do not need to sign-in to the platform to retrieve the message.<\/p>\n

If I do send a message to a student through the Navigate platform and the student replies, where does that email go?<\/span><\/h4>\n

Any replies to messages from the platform will go to your UNC email as well. It is not necessary to sign-in to the platform to retrieve replies to your messages.<\/p>\n

Communication Policy \u2013 EAB Navigate<\/span><\/h4>\n

Navigate is not approved for Protected Health Information (PHI). Therefore, no PHI can be included<\/strong> in any communications.<\/p>\n

Email Communication (Send a Message)<\/strong>
\nThis section outlines how SOM faculty and staff use the \u201cSend a Message\u201d feature in Navigate for communicating with medical students, while remaining a good steward of information and maintaining student confidentiality and privacy. Communicating with students through Navigate is for university purposes only.<\/p>\n

When sending a message in Navigate, the conversations between students and support staff are captured in the student\u2019s profile and viewable on the Conversations tab.<\/p>\n

When using the \u201cSend a Message\u201d feature, communications are sent to the intended students and appear in their Outlook account. Students can only respond to these communications through Outlook. Further communication from SOM faculty and staff can still occur in either Outlook or Navigate.<\/p>\n

All communications occurring in Outlook are concurrently captured in Navigate.<\/p>\n

Responsibility of Sender<\/strong>
\nAll SOM affiliated persons who communicate with students through Navigate email agree to (i) not include PHI or Personally Identifiable Information (PII) within a message; and (ii) always use appropriate language.<\/p>\n

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Text Messaging<\/strong>
\nThis section outlines how SOM faculty and staff use text messaging in Navigate for communicating with medical students, while remaining a good steward of information and maintaining student confidentiality and privacy. Texting with students through Navigate is for university purposes only.<\/p>\n

Text messaging within the Navigate platform is limited to the following use cases:<\/p>\n

Automated Appointment Reminders<\/strong>
\nFor an appointment reminder, an automated message will be sent to the student from a short code number (i.e. 915-52).<\/p>\n