{"id":12980,"date":"2024-01-02T11:37:42","date_gmt":"2024-01-02T16:37:42","guid":{"rendered":"https:\/\/www.med.unc.edu\/it\/?page_id=12980"},"modified":"2025-12-04T13:05:23","modified_gmt":"2025-12-04T18:05:23","slug":"best-practices-and-faqs","status":"publish","type":"page","link":"https:\/\/www.med.unc.edu\/it\/services\/lecture-capture\/best-practices-and-faqs\/","title":{"rendered":"Best Practices and FAQs"},"content":{"rendered":"<h2>Recording Best Practices<\/h2>\n<h3>Requesting Scheduled Recordings<\/h3>\n<ul>\n<li>Recordings can be pre-scheduled using our <a href=\"https:\/\/shibboleth-dept-atsstars.cloudapps.unc.edu\/ATSSite\/secure\/forms\/somcapture\/\">Request a Scheduled Recording<\/a> form.<\/li>\n<li>Requestors must receive <a href=\"https:\/\/www.med.unc.edu\/it\/services\/room-reservations\/\">Room Reservation<\/a> confirmation before requesting recordings. Recording start and end times cannot be outside of the room reservation times.<\/li>\n<li>Faculty, staff, and event coordinators can request scheduled recordings. Students can only request recordings of their <strong>Public<\/strong> Dissertation Defense Presentation.<\/li>\n<li>Recording requests should be made at least two business days in advance to allow time for proper scheduling. You will receive a confirmation email with a link to your recording folder.<\/li>\n<\/ul>\n<h3>Recording Room Types<\/h3>\n<ul>\n<li>Recording room types are noted on the <a href=\"https:\/\/shibboleth-dept-atsstars.cloudapps.unc.edu\/ATSSite\/secure\/forms\/somcapture\/\">Request a Scheduled Recording<\/a> form. You can also see room recording details on our <a href=\"https:\/\/www.med.unc.edu\/it\/services\/room-reservations\/rooms-supported\/\">Room Descriptions<\/a> page.<\/li>\n<li>Most rooms record the content projected on the room screen and a camera shot of the presenter at the podium. Content can be recorded from most sources, including PC laptops and doc cams.<\/li>\n<li>You can use the room touch panel controls to select the content source, mute or adjust audio, and adjust the camera shot.<\/li>\n<li>Some smaller rooms only record the room PC screen. Presentations must be made from the room PC to record.<\/li>\n<li><strong>Copy protection may cause a green screen to record in place of content when recording over HDMI<\/strong>. This happens automatically with Apple devices (e.g., Mac laptops, iPads), and with any devices when an app streaming encrypted content is open. Presenters should transfer their files to the room computer for presenting if they encounter problems with their device.<\/li>\n<li>If you are unfamiliar with a room\u2019s systems, you can request a room orientation by visiting our <a href=\"https:\/\/www.med.unc.edu\/it\/services\/classroom-support\/\">Classroom Support<\/a> home page and clicking on the Request Help button.<\/li>\n<\/ul>\n<h3>Before the Recording Begins<\/h3>\n<ul>\n<li>Anyone entering or using UNC School of Medicine (SOM) public classrooms, auditoriums, and conference rooms may be recorded.<\/li>\n<li>Anyone recording in these spaces must adhere to <a href=\"https:\/\/www.med.unc.edu\/it\/services\/lecture-capture\/guidelines\/\">university and curriculum guidelines<\/a> for recording. We recommend making presenters and attendees aware of the recording prior to and during the event.\n<ul>\n<li><strong>If a presenter advises they do not want to be recorded, the recording must be canceled or deleted.<\/strong><\/li>\n<li>If an attendee advises they do not want to be recorded, please encourage them to not speak during the recording and to sit or stand in an area off camera.<\/li>\n<li>We recommend muting all mics before and after the presentations to prevent recording private conversations.<\/li>\n<\/ul>\n<\/li>\n<li>Any presenters not affiliated with the UNC School of Medicine (SOM) must sign our <a href=\"https:\/\/www.med.unc.edu\/it\/services\/lecture-capture\/recording-release-form\/\">Recording Release Form<\/a>. <strong>Each department is responsible for obtaining and retaining the original, signed documents<\/strong>.<\/li>\n<li>Tell presenters in advance that <strong><span style=\"color: red;\">no Protected Health Information (PHI) can be included in Panopto recordings, even with authorization.<\/span><\/strong>\u00a0This includes verbal presentations, discussions, and Q&amp;A.<\/li>\n<li>Please ask presenters to remove any PHI from their presentations prior to recording.<\/li>\n<li>Please ask presenters to cite their sources, especially when using mock images of patients.<\/li>\n<li>Recordings begin and end at the requested scheduled recording times, regardless of when the presenters begin and end. If presenters begin after the recording starts or end before the recording ends, the recording is still in progress.\u202fPlease mute all mics before and after the presentations to prevent recording private conversations.<\/li>\n<\/ul>\n<h3>After the Recording Ends<\/h3>\n<ul>\n<li>Recordings automatically upload to Panopto cloud for processing when the recording ends. Once processing is complete, your recording will be ready for playback in your recording folder.<\/li>\n<li>All video\u202f<a href=\"https:\/\/digitalaccessibility.unc.edu\/captions-transcripts\/\">captions and transcripts<\/a>\u202fmust comply with Web Content Accessibility Guidelines (WCAG) 2.2 AA standards for digital accessibility by April 24, 2026.\u202fPlease visit the Digital Accessibility Office\u2019s <a href=\"https:\/\/digitalaccessibility.unc.edu\/ada-digital-accessibility-compliance-plan\/\">Digital Accessibility Compliance Plan<\/a> and <a href=\"https:\/\/digitalaccessibility.unc.edu\/training\/\">Training<\/a> webpages for helpful information and training resources. Please also visit the <a href=\"https:\/\/www.med.unc.edu\/it\/training\/som-digital-accessibility-hub\/\">SOM Digital Accessibility Hub<\/a> for support, training, and information specific to the School of Medicine.<\/li>\n<li>Panopto recordings are deleted automatically after two years of no usage.<\/li>\n<\/ul>\n<p class=\"lead\">Please see our\u202f<a href=\"https:\/\/www.med.unc.edu\/it\/services\/lecture-capture\/guidelines\/\">Lecture Capture Guidelines<\/a> page for more information.<\/p>\n<hr \/>\n<h2>Lecture Capture Support and Training<\/h2>\n<ul>\n<li>For lecture capture support, please visit our <a href=\"https:\/\/www.med.unc.edu\/it\/services\/instructional-technology\/\">Instructional Technology<\/a> home page and click the Request Help button.<\/li>\n<li>For classroom support, or to request a room orientation, please visit our <a href=\"https:\/\/www.med.unc.edu\/it\/services\/classroom-support\/\">Classroom Support<\/a> home page and click the Request Help button.<\/li>\n<li>For immediate assistance, please call 919-843-9086.<\/li>\n<li>For lecture capture training, please visit our <a href=\"https:\/\/www.med.unc.edu\/it\/training\">IT Training<\/a>\u202fsite.<\/li>\n<\/ul>\n<h2>FAQs<\/h2>\n<div role=\"tablist\" class=\"panel-group yourcustomclass oscitas-bootstrap-container\" id=\"unc-accordion-0\">\n\n<div class=\"panel panel-default oscitas-bootstrap-container\">\n\n    <div id=\"panel-heading-details-0-0\" class=\"panel-heading oscitas-bootstrap-container\" role=\"tab\">\n\n        <h3 class=\"panel-title oscitas-bootstrap-container\">\n\n            <button class=\"accordion-toggle oscitas-bootstrap-container collapsed\" \n                id = \"button-details-0-0\"\n                data-toggle=\"collapse\"\n                data-parent=\"#unc-accordion-0\"    \n                aria-controls=\"#details-0-0\"  \n                aria-expanded=\"false\" \n                href=\"#details-0-0\">\n                Can I include Protected Health Information (PHI) in my Panopto recordings?            <\/button>\n\n        <\/h3>\n\n    <\/div>\n\n    <div id=\"details-0-0\" class=\"panel-collapse collapse  oscitas-bootstrap-container\">\n\n        <div class=\"panel-body oscitas-bootstrap-container\">No. No Protected Health Information (PHI) can be included in Panopto\u202frecordings, even with authorization. Please ask presenters to remove any PHI from their presentations prior to recording. Please see our <a href=\"https:\/\/www.med.unc.edu\/it\/services\/lecture-capture\/guidelines\/\">Lecture Capture Guidelines<\/a> page for more information.<\/div>\n\n    <\/div>\n        \n<\/div>\n<div class=\"panel panel-default oscitas-bootstrap-container\">\n\n    <div id=\"panel-heading-details-0-1\" class=\"panel-heading oscitas-bootstrap-container\" role=\"tab\">\n\n        <h3 class=\"panel-title oscitas-bootstrap-container\">\n\n            <button class=\"accordion-toggle oscitas-bootstrap-container collapsed\" \n                id = \"button-details-0-1\"\n                data-toggle=\"collapse\"\n                data-parent=\"#unc-accordion-0\"    \n                aria-controls=\"#details-0-1\"  \n                aria-expanded=\"false\" \n                href=\"#details-0-1\">\n                Where can I store recordings with Protected Health Information (PHI) for sharing?            <\/button>\n\n        <\/h3>\n\n    <\/div>\n\n    <div id=\"details-0-1\" class=\"panel-collapse collapse  oscitas-bootstrap-container\">\n\n        <div class=\"panel-body oscitas-bootstrap-container\">Please see <em>Platforms Approved for Sharing PHI<\/em>\u00a0on our <a href=\"https:\/\/www.med.unc.edu\/it\/services\/video-conferencing\/guidelines\/\">Video Conferencing Guidelines<\/a> page. <\/div>\n\n    <\/div>\n        \n<\/div>\n<div class=\"panel panel-default oscitas-bootstrap-container\">\n\n    <div id=\"panel-heading-details-0-2\" class=\"panel-heading oscitas-bootstrap-container\" role=\"tab\">\n\n        <h3 class=\"panel-title oscitas-bootstrap-container\">\n\n            <button class=\"accordion-toggle oscitas-bootstrap-container collapsed\" \n                id = \"button-details-0-2\"\n                data-toggle=\"collapse\"\n                data-parent=\"#unc-accordion-0\"    \n                aria-controls=\"#details-0-2\"  \n                aria-expanded=\"false\" \n                href=\"#details-0-2\">\n                Do I need to inform presenters and attendees of the recording?            <\/button>\n\n        <\/h3>\n\n    <\/div>\n\n    <div id=\"details-0-2\" class=\"panel-collapse collapse  oscitas-bootstrap-container\">\n\n        <div class=\"panel-body oscitas-bootstrap-container\">\nWe recommend making presenters and attendees aware of the recording prior to and during the event.<\/p>\n<ul>\n<li><strong>If a presenter advises they do not want to be recorded, the recording must be canceled or deleted.<\/strong><\/li>\n<li>If an attendee advises they do not want to be recorded, please encourage them to not speak during the recording and to sit or stand in an area off camera.<\/li>\n<li>We recommend muting all mics before and after the presentations to prevent recording private conversations.<\/li>\n<\/ul>\n<\/div>\n\n    <\/div>\n        \n<\/div>\n<div class=\"panel panel-default oscitas-bootstrap-container\">\n\n    <div id=\"panel-heading-details-0-3\" class=\"panel-heading oscitas-bootstrap-container\" role=\"tab\">\n\n        <h3 class=\"panel-title oscitas-bootstrap-container\">\n\n            <button class=\"accordion-toggle oscitas-bootstrap-container collapsed\" \n                id = \"button-details-0-3\"\n                data-toggle=\"collapse\"\n                data-parent=\"#unc-accordion-0\"    \n                aria-controls=\"#details-0-3\"  \n                aria-expanded=\"false\" \n                href=\"#details-0-3\">\n                Do presenters need to sign a recording release form?            <\/button>\n\n        <\/h3>\n\n    <\/div>\n\n    <div id=\"details-0-3\" class=\"panel-collapse collapse  oscitas-bootstrap-container\">\n\n        <div class=\"panel-body oscitas-bootstrap-container\">Any presenters not affiliated with the UNC School of Medicine (SOM) must sign our <a href=\"https:\/\/www.med.unc.edu\/it\/services\/lecture-capture\/recording-release-form\/\">Recording Release Form<\/a>. Each department is responsible for obtaining and retaining the original, signed documents.<\/div>\n\n    <\/div>\n        \n<\/div>\n<div class=\"panel panel-default oscitas-bootstrap-container\">\n\n    <div id=\"panel-heading-details-0-4\" class=\"panel-heading oscitas-bootstrap-container\" role=\"tab\">\n\n        <h3 class=\"panel-title oscitas-bootstrap-container\">\n\n            <button class=\"accordion-toggle oscitas-bootstrap-container collapsed\" \n                id = \"button-details-0-4\"\n                data-toggle=\"collapse\"\n                data-parent=\"#unc-accordion-0\"    \n                aria-controls=\"#details-0-4\"  \n                aria-expanded=\"false\" \n                href=\"#details-0-4\">\n                How long does Panopto keep my recordings?            <\/button>\n\n        <\/h3>\n\n    <\/div>\n\n    <div id=\"details-0-4\" class=\"panel-collapse collapse  oscitas-bootstrap-container\">\n\n        <div class=\"panel-body oscitas-bootstrap-container\">Panopto recordings are deleted automatically after two years of no usage.<\/div>\n\n    <\/div>\n        \n<\/div>\n<div class=\"panel panel-default oscitas-bootstrap-container\">\n\n    <div id=\"panel-heading-details-0-5\" class=\"panel-heading oscitas-bootstrap-container\" role=\"tab\">\n\n        <h3 class=\"panel-title oscitas-bootstrap-container\">\n\n            <button class=\"accordion-toggle oscitas-bootstrap-container collapsed\" \n                id = \"button-details-0-5\"\n                data-toggle=\"collapse\"\n                data-parent=\"#unc-accordion-0\"    \n                aria-controls=\"#details-0-5\"  \n                aria-expanded=\"false\" \n                href=\"#details-0-5\">\n                Can I upload recordings into Panopto?            <\/button>\n\n        <\/h3>\n\n    <\/div>\n\n    <div id=\"details-0-5\" class=\"panel-collapse collapse  oscitas-bootstrap-container\">\n\n        <div class=\"panel-body oscitas-bootstrap-container\">Yes. Please note that the <a href=\"https:\/\/www.med.unc.edu\/it\/services\/lecture-capture\/guidelines\/\">Lecture Capture Guidelines<\/a> for scheduled recordings and using the lecture capture service also apply to uploaded content in Panopto.<\/p>\n<p>To upload, click the blue Create button in the upper left of the Panopto screen. Select Upload media from the dropdown menu. On the upload screen, select the folder you want your recordings uploaded to, and either drag your file to the upload box or click the box to search for your file.<\/p>\n<p>Do not close the upload screen until your file has been completely uploaded. If you do, you will need to start the process again. Once uploading is complete, you can close the screen. The recording title will be black while processing. When completed, the title will turn blue, and you can play your recording.<\/div>\n\n    <\/div>\n        \n<\/div>\n<div class=\"panel panel-default oscitas-bootstrap-container\">\n\n    <div id=\"panel-heading-details-0-6\" class=\"panel-heading oscitas-bootstrap-container\" role=\"tab\">\n\n        <h3 class=\"panel-title oscitas-bootstrap-container\">\n\n            <button class=\"accordion-toggle oscitas-bootstrap-container collapsed\" \n                id = \"button-details-0-6\"\n                data-toggle=\"collapse\"\n                data-parent=\"#unc-accordion-0\"    \n                aria-controls=\"#details-0-6\"  \n                aria-expanded=\"false\" \n                href=\"#details-0-6\">\n                I have HeelStream links that no longer work because the recordings migrated to Panopto. How do I replace the old links with the new ones in Panopto?            <\/button>\n\n        <\/h3>\n\n    <\/div>\n\n    <div id=\"details-0-6\" class=\"panel-collapse collapse  oscitas-bootstrap-container\">\n\n        <div class=\"panel-body oscitas-bootstrap-container\">Please see <a href=\"https:\/\/www.med.unc.edu\/it\/services\/lecture-capture\/replacing-heelstream-links\/\">Replacing HeelStream Links and Embed Codes<\/a> page for replacement steps. If you need assistance with this, please visit our <a href=\"https:\/\/www.med.unc.edu\/it\/services\/classroom-support\/\">Classroom Support<\/a> home page and click the Request Help button. <\/div>\n\n    <\/div>\n        \n<\/div>\n<div class=\"panel panel-default oscitas-bootstrap-container\">\n\n    <div id=\"panel-heading-details-0-7\" class=\"panel-heading oscitas-bootstrap-container\" role=\"tab\">\n\n        <h3 class=\"panel-title oscitas-bootstrap-container\">\n\n            <button class=\"accordion-toggle oscitas-bootstrap-container collapsed\" \n                id = \"button-details-0-7\"\n                data-toggle=\"collapse\"\n                data-parent=\"#unc-accordion-0\"    \n                aria-controls=\"#details-0-7\"  \n                aria-expanded=\"false\" \n                href=\"#details-0-7\">\n                Can I get training for managing and sharing my Panopto recordings?            <\/button>\n\n        <\/h3>\n\n    <\/div>\n\n    <div id=\"details-0-7\" class=\"panel-collapse collapse  oscitas-bootstrap-container\">\n\n        <div class=\"panel-body oscitas-bootstrap-container\">For lecture capture training, please visit our <a href=\"https:\/\/www.med.unc.edu\/it\/training\">IT Training<\/a>\u202fsite. You can also request training by going to our <a href=\"https:\/\/www.med.unc.edu\/it\/services\/instructional-technology\/\">Instructional Technology<\/a> home page and clicking the Request Help button. <\/div>\n\n    <\/div>\n        \n<\/div><\/div>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Recording Best Practices Requesting Scheduled Recordings Recordings can be pre-scheduled using our Request a Scheduled Recording form. Requestors must receive Room Reservation confirmation before requesting recordings. Recording start and end times cannot be outside of the room reservation times. Faculty, staff, and event coordinators can request scheduled recordings. Students can only request recordings of their &hellip; <a href=\"https:\/\/www.med.unc.edu\/it\/services\/lecture-capture\/best-practices-and-faqs\/\" aria-label=\"Read more about Best Practices and FAQs\">Read more<\/a><\/p>\n","protected":false},"author":112631,"featured_media":0,"parent":52,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"layout":"","cellInformation":"","apiCallInformation":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-12980","page","type-page","status-publish","hentry","odd"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Best Practices and FAQs | Information Technology<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.med.unc.edu\/it\/services\/lecture-capture\/best-practices-and-faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Best Practices and FAQs | Information Technology\" \/>\n<meta property=\"og:description\" content=\"Recording Best Practices Requesting Scheduled Recordings Recordings can be pre-scheduled using our Request a Scheduled Recording form. Requestors must receive Room Reservation confirmation before requesting recordings. Recording start and end times cannot be outside of the room reservation times. Faculty, staff, and event coordinators can request scheduled recordings. 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