{"id":1397,"date":"2017-12-04T13:08:08","date_gmt":"2017-12-04T18:08:08","guid":{"rendered":"https:\/\/med.sites.unc.edu\/it\/?page_id=1397"},"modified":"2024-12-20T08:56:10","modified_gmt":"2024-12-20T13:56:10","slug":"qualtrics","status":"publish","type":"page","link":"https:\/\/www.med.unc.edu\/it\/services\/appwebdata\/qualtrics\/","title":{"rendered":"Qualtrics Support"},"content":{"rendered":"

Learn more about Qualtrics and Support<\/p>\n

What is Qualtrics?<\/h2>\n

Qualtrics is a highly customizable web-based platform for creating survey interfaces and analyzing online survey data. An option for email distribution is also included. The platform is available to faculty, staff, and students at the UNC School of Medicine.<\/p>\n

How can I make my own survey?<\/h2>\n

You may either learn Qualtrics through independent study (see overview guides<\/a> and video tutorials<\/a>) or request the development of a Qualtrics survey from UNC Qualtrics Support<\/a>.<\/p>\n

How do I log into Qualtrics?<\/h2>\n

A new account can be created and additional information may be found through UNC Software Acquisition<\/a>.<\/p>\n

How many surveys may I have?<\/h2>\n

You may create as many surveys as you like with as many respondents as you like, but please note, there are additional charges for SMS needs, and excessive email distribution requests.<\/p>\n

Data Storage and Security<\/h2>\n

Data collected through Qualtrics are stored on Qualtrics\u2019 servers unless\/until downloaded by the researcher. The UNC Information Security Office has approved Qualtrics for collection and storage of Private Health Information (PHI) and a Business Associates Agreement (BAA) is in place between UNC Chapel Hill and Qualtrics. If data containing PHI are downloaded from the Qualtrics servers to local devices or networks, the researcher bears full responsibility for protecting PHI in accordance with University policy. For more information, see Qualtrics Disclosures<\/a> on the ITS website.<\/p>\n

Where can I get support?<\/h2>\n
    \n
  1. Option 1:<\/strong> Consult Qualtrics Online Help Documentation<\/a>.<\/li>\n
  2. Option 2:<\/strong> To contact Qualtrics Support by chat or email, use the \u201cHelp\u201d option in the top right corner of every screen when logged into your Qualtrics account<\/a>, or select \u201cContact Support\u201d on the Qualtrics website<\/a>. Look for the option to \u201csign in with sso\u201d and enter \u201cunc\u201d as the organization ID. You will be routed to the UNC single sign on screen to enter your onyen and password.<\/li>\n
  3. Option 3:<\/strong> Telephone Qualtrics for assistance at 1-800-340-9194 from 9am to 8pm Eastern. Qualtrics will need your username, which is your UNC PID followed by #unc (e.g. 456345789#unc).
    \nYour username is not your onyen.<\/li>\n
  4. Option 4:<\/strong> The Odum Institute for Research in Social Science offers Qualtrics consulting. For hours and details see Odum Institute Qualtrics User Support<\/a>.<\/li>\n
  5. Option 5:<\/strong> Submit a UNC Qualtrics Support Request<\/a>.<\/li>\n<\/ol>\n

    Is Qualtrics training available?<\/h2>\n

    Qualtrics offers On-demand training and Live training. Head over to Qualtrics XM BaseCamp portal for Core XM training<\/a> and explore all the courses. You can pick from the Learning Journeys or Individual Courses.<\/p>\n

    Is Qualtrics integrated with Tableau?<\/h2>\n

    Tableau users now have access to the Qualtrics connector. This feature allows you to connect Tableau to Qualtrics<\/a> data directly and avoid having to download the data from Qualtrics to visualize them in Tableau. This requires a Tableau Creator license. For questions about cost and access to Tableau, please see the ITS Tableau page<\/a> or consult School of Medicine IT<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Learn more about Qualtrics and Support What is Qualtrics? Qualtrics is a highly customizable web-based platform for creating survey interfaces and analyzing online survey data. An option for email distribution is also included. The platform is available to faculty, staff, and students at the UNC School of Medicine. How can I make my own survey? … Read more<\/a><\/p>\n","protected":false},"author":56553,"featured_media":0,"parent":10213,"menu_order":18,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"layout":"","cellInformation":"","apiCallInformation":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-1397","page","type-page","status-publish","hentry","odd"],"acf":[],"yoast_head":"\nQualtrics Support | Information Technology<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.med.unc.edu\/it\/services\/appwebdata\/qualtrics\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Qualtrics Support | Information Technology\" \/>\n<meta property=\"og:description\" content=\"Learn more about Qualtrics and Support What is Qualtrics? 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