{"id":3387,"date":"2023-08-08T14:36:21","date_gmt":"2023-08-08T18:36:21","guid":{"rendered":"https:\/\/www.med.unc.edu\/ncmatters\/?page_id=3387"},"modified":"2023-10-18T12:12:44","modified_gmt":"2023-10-18T16:12:44","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.med.unc.edu\/ncmatters\/how-consultation-works\/faqs\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<span class=\"collapseomatic \" id=\"id69da1021c35cc\"  tabindex=\"0\" title=\"How do I access a consultation?\"    >How do I access a consultation?<\/span><div id=\"target-id69da1021c35cc\" class=\"collapseomatic_content \">\n<ul>\n<li>Call 919-681-2909 ext. 2 Monday through Friday, 8\u00a0 a.m. to 5 p.m., excluding major holidays. UNC Health Staff can access our staff by sending an inbasket through Epic to P NC MATERNAL MENTAL HEALTH MATTERS [2103001040].<\/li>\n<li>First-time callers will need to enroll, which can be completed in just a few minutes over the phone or through the website.<\/div><\/li>\n<\/ul>\n<span class=\"collapseomatic \" id=\"id69da1021c374e\"  tabindex=\"0\" title=\"What is the enrollment process?\"    >What is the enrollment process?<\/span><div id=\"target-id69da1021c374e\" class=\"collapseomatic_content \">\nThe enrollment process is easy and takes just a few minutes. We collect basic contact information, verify that you are an eligible provider, and explain the terms of our services.<\/div>\n<span class=\"collapseomatic \" id=\"id69da1021c37cc\"  tabindex=\"0\" title=\"Who can call NC MATTERS?\"    >Who can call NC MATTERS?<\/span><div id=\"target-id69da1021c37cc\" class=\"collapseomatic_content \">\n<ul>\n<li>Any health care worker in North Carolina providing services to perinatal patients, including pregnant, postpartum, preconception, and intra-conception individuals. Healthcare workers may include physicians, advanced practice providers, nurses, home visitors, birth workers and doulas, residents and students, and behavioral health clinicians.<\/li>\n<li>Please note that our clinical team will only field questions about medication management with a licensed prescriber. <\/div><\/li>\n<\/ul>\n<span class=\"collapseomatic \" id=\"id69da1021c3836\"  tabindex=\"0\" title=\"Can a patient call NC MATTERS?\"    >Can a patient call NC MATTERS?<\/span><div id=\"target-id69da1021c3836\" class=\"collapseomatic_content \"> We are not able to accept calls from patients directly; however, we encourage patients to inform their healthcare team about our services. Find resources for patients and families here.<\/div>\n<span class=\"collapseomatic \" id=\"id69da1021c389e\"  tabindex=\"0\" title=\"What happens when I call?\"    >What happens when I call?<\/span><div id=\"target-id69da1021c389e\" class=\"collapseomatic_content \">\n<ul>\n<li><span class=\"TextRun SCXW4122232 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW4122232 BCX8\">When you call NC MATTERS, <\/span><span class=\"NormalTextRun SCXW4122232 BCX8\">you\u2019ll<\/span><span class=\"NormalTextRun SCXW4122232 BCX8\"> speak to a Behavioral Health Coordinator (BHC), who will collect basic information about your patient and the reason for your call. The BHC can help <\/span><span class=\"NormalTextRun SCXW4122232 BCX8\">identify<\/span><span class=\"NormalTextRun SCXW4122232 BCX8\"> and provide <\/span><span class=\"NormalTextRun SCXW4122232 BCX8\">app<\/span><span class=\"NormalTextRun SCXW4122232 BCX8\">ropriate community<\/span><span class=\"NormalTextRun SCXW4122232 BCX8\"> resources for your patient and can also connect you with a perinatal psychiatry provider for clinical consultation. You will receive a call back from the psychiatry provider within 30 minutes or on a <\/span><span class=\"NormalTextRun SCXW4122232 BCX8\">scheduled day\/time that works better for you<\/span><\/span>.<\/li>\n<li><span class=\"TextRun SCXW183812739 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW183812739 BCX8\">Please note that we do not provide direct patient care, i<\/span><span class=\"NormalTextRun SCXW183812739 BCX8\">ncluding prescribing to patients or helping them to schedule appo<\/span><span class=\"NormalTextRun SCXW183812739 BCX8\">intments with mental health care providers.\u00a0<\/span><\/span><span class=\"EOP SCXW183812739 BCX8\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:300,&quot;335559740&quot;:259}\">\u00a0<\/span><\/div><\/li>\n<\/ul>\n<span class=\"collapseomatic \" id=\"id69da1021c38ff\"  tabindex=\"0\" title=\"What patient information do you collect from callers?\"    >What patient information do you collect from callers?<\/span><div id=\"target-id69da1021c38ff\" class=\"collapseomatic_content \">\n<ul>\n<li><span class=\"TextRun SCXW209963623 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW209963623 BCX8\">We will ask for the following patient information when you call the line: <\/span><span class=\"NormalTextRun SCXW209963623 BCX8\">Patient name, <\/span><span class=\"NormalTextRun SCXW209963623 BCX8\">race\/ethnicity, <\/span><span class=\"NormalTextRun SCXW209963623 BCX8\">date of birth<\/span><span class=\"NormalTextRun SCXW209963623 BCX8\">, zip code, insurance<\/span><span class=\"NormalTextRun SCXW209963623 BCX8\">, r<\/span><span class=\"NormalTextRun SCXW209963623 BCX8\">esults of any screening tools<\/span><span class=\"NormalTextRun SCXW209963623 BCX8\">, <\/span><span class=\"NormalTextRun SCXW209963623 BCX8\">and <\/span><span class=\"NormalTextRun SCXW209963623 BCX8\">h<\/span><span class=\"NormalTextRun SCXW209963623 BCX8\">istory of <\/span><span class=\"NormalTextRun SCXW209963623 BCX8\">previous<\/span><span class=\"NormalTextRun SCXW209963623 BCX8\"> treatments and outcomes<\/span><span class=\"NormalTextRun SCXW209963623 BCX8\">.\u00a0<\/span><\/span><span class=\"EOP SCXW209963623 BCX8\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:300,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><span class=\"TextRun SCXW76945750 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW76945750 BCX8\">It<\/span><span class=\"NormalTextRun SCXW76945750 BCX8\">\u2019s<\/span> <span class=\"NormalTextRun SCXW76945750 BCX8\">okay to call us even if you do not have access to all this information, but we can provide <\/span><span class=\"NormalTextRun SCXW76945750 BCX8\">better<\/span><span class=\"NormalTextRun SCXW76945750 BCX8\"> service with as much information as you can provide<\/span><\/span>.<\/div><\/li>\n<\/ul>\n<span class=\"collapseomatic \" id=\"id69da1021c3985\"  tabindex=\"0\" title=\"How do you manage protected health information (PHI)?\"    >How do you manage protected health information (PHI)?<\/span><div id=\"target-id69da1021c3985\" class=\"collapseomatic_content \"> <span class=\"TextRun SCXW35663288 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW35663288 BCX8\">All PHI collected is entered into the patient\u2019s <\/span><span class=\"NormalTextRun CommentStart SCXW35663288 BCX8\">el<\/span><span class=\"NormalTextRun SCXW35663288 BCX8\">ectronic <\/span><span class=\"NormalTextRun SCXW35663288 BCX8\">health <\/span><span class=\"NormalTextRun SCXW35663288 BCX8\">record (E<\/span><span class=\"NormalTextRun SCXW35663288 BCX8\">H<\/span><span class=\"NormalTextRun SCXW35663288 BCX8\">R<\/span><span class=\"NormalTextRun SCXW35663288 BCX8\">) and is only accessible to the MATTERS clinical team<\/span><span class=\"NormalTextRun SCXW35663288 BCX8\"> and others on the patient\u2019s care team<\/span><span class=\"NormalTextRun SCXW35663288 BCX8\">. De-identified quality improvement (QI) metrics <\/span><span class=\"NormalTextRun SCXW35663288 BCX8\">are stored in <\/span><span class=\"NormalTextRun SCXW35663288 BCX8\">REDCap<\/span><span class=\"NormalTextRun SCXW35663288 BCX8\"> following data security guide<\/span><span class=\"NormalTextRun SCXW35663288 BCX8\">lines dic<\/span><span class=\"NormalTextRun SCXW35663288 BCX8\">tated by UNC\u2019s Inst<\/span><span class=\"NormalTextRun SCXW35663288 BCX8\">itutional Review Board. <\/span><span class=\"NormalTextRun SCXW35663288 BCX8\">Additional<\/span><span class=\"NormalTextRun SCXW35663288 BCX8\"> questions can be directed to our <\/span><\/span><span class=\"TextRun Underlined SCXW35663288 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW35663288 BCX8\">Program Manager<\/span><\/span>.<\/div>\n<span class=\"collapseomatic \" id=\"id69da1021c39e5\"  tabindex=\"0\" title=\"What does it cost?\"    >What does it cost?<\/span><div id=\"target-id69da1021c39e5\" class=\"collapseomatic_content \">\n<ul>\n<li><span class=\"TextRun SCXW39037990 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW39037990 BCX8\">NC M<\/span><span class=\"NormalTextRun SCXW39037990 BCX8\">ATTERS is <\/span><span class=\"NormalTextRun SCXW39037990 BCX8\">free of cost to both provider and patient through funding from the <\/span><span class=\"NormalTextRun SCXW39037990 BCX8\">Health Resources &amp; Services Administration and the North Carolina Department of Health and Human Services. We can serve you regardless of your patient\u2019s insurance<\/span><span class=\"NormalTextRun SCXW39037990 BCX8\"> coverage, immigration status, or preferred language<\/span><\/span><\/li>\n<li><span class=\"TextRun SCXW29828858 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW29828858 BCX8\">Providers may choose to bill the patient\u2019s insurance in order to receive reimbursement and\/or RVUs.<\/span><span class=\"NormalTextRun SCXW29828858 BCX8\"> See our coding tip sheet <\/span><\/span><a href=\"https:\/\/www.med.unc.edu\/ncmatters\/2023\/09\/billing-guide-for-providers\/\"><span class=\"TextRun Underlined SCXW29828858 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW29828858 BCX8\">here<\/span><\/span><\/a>.<\/div><\/li>\n<\/ul>\n<span class=\"collapseomatic \" id=\"id69da1021c3a54\"  tabindex=\"0\" title=\"What kinds of questions can I ask?\"    >What kinds of questions can I ask?<\/span><div id=\"target-id69da1021c3a54\" class=\"collapseomatic_content \"> <span class=\"TextRun SCXW227629067 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW227629067 BCX8\">You can call with any general or patient-specific questions related to addressing the mental health needs of a perinatal patient. <\/span><span class=\"NormalTextRun SCXW227629067 BCX8\">Common<\/span><span class=\"NormalTextRun SCXW227629067 BCX8\"> questions<\/span> <span class=\"NormalTextRun SCXW227629067 BCX8\">include:<\/span><span class=\"NormalTextRun SCXW227629067 BCX8\">\u00a0<\/span><\/span><span class=\"EOP SCXW227629067 BCX8\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:300,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:1800,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Wingdings&quot;,&quot;469769242&quot;:[9642],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0a7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"3\"><span data-contrast=\"none\">Pregnancy planning for patients with existing psychiatric illnesses<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:300,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:1800,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Wingdings&quot;,&quot;469769242&quot;:[9642],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0a7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"3\"><span data-contrast=\"none\">Support for pregnancies with genetic complications, perinatal loss, and birth trauma<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:300,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:1800,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Wingdings&quot;,&quot;469769242&quot;:[9642],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0a7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"3\"><span data-contrast=\"none\">Connecting patients with community resources, including ongoing psychiatric care, therapy, and support groups<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:300,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:1800,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Wingdings&quot;,&quot;469769242&quot;:[9642],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0a7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"3\">Learning how to select and interpret screening tools<\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:1800,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Wingdings&quot;,&quot;469769242&quot;:[9642],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0a7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"3\">Diagnostic clarity<\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:1800,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Wingdings&quot;,&quot;469769242&quot;:[9642],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0a7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"3\">Initiating or adjusting an antidepressant or another psychotropic medication<\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:1800,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Wingdings&quot;,&quot;469769242&quot;:[9642],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0a7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"3\">Coping with medication side effects<\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:1800,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Wingdings&quot;,&quot;469769242&quot;:[9642],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0a7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"3\">Addressing substance use in a patient or co-morbid substance use disorder<\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:1800,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Wingdings&quot;,&quot;469769242&quot;:[9642],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0a7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"3\">Support in culturally responsive management plants <\/div><\/li>\n<\/ul>\n<span class=\"collapseomatic \" id=\"id69da1021c3ac4\"  tabindex=\"0\" title=\"Can I just contact one of the NC MATTERS psychiatry providers directly?\"    >Can I just contact one of the NC MATTERS psychiatry providers directly?<\/span><div id=\"target-id69da1021c3ac4\" class=\"collapseomatic_content \">\n<ul>\n<li><span class=\"TextRun SCXW237398447 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW237398447 BCX8\">The best way to reach our psychiatry providers and receive <\/span><span class=\"NormalTextRun SCXW237398447 BCX8\">a <\/span><span class=\"NormalTextRun SCXW237398447 BCX8\">timely<\/span> <span class=\"NormalTextRun SCXW237398447 BCX8\">response is to call the line and connect with the person on call. We <\/span><span class=\"NormalTextRun SCXW237398447 BCX8\">cannot <\/span><span class=\"NormalTextRun SCXW237398447 BCX8\">respond to <\/span><span class=\"NormalTextRun SCXW237398447 BCX8\">queries received via email, <\/span><span class=\"NormalTextRun SCXW237398447 BCX8\">direct <\/span><span class=\"NormalTextRun SCXW237398447 BCX8\">Epic messages, or other channels.<\/span><\/span><span class=\"EOP SCXW237398447 BCX8\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:300,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\">If you have consulted with a provider and want to follow up with them specifically, we can arrange a scheduled consultation based on that provider\u2019s availability.<\/span><\/div><\/li>\n<\/ul>\n<span class=\"collapseomatic \" id=\"id69da1021c3b22\"  tabindex=\"0\" title=\"Can someone come to our practice to provide more information about the program (or provide training)?\"    >Can someone come to our practice to provide more information about the program (or provide training)?<\/span><div id=\"target-id69da1021c3b22\" class=\"collapseomatic_content \"> <span class=\"TextRun SCXW47507326 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW47507326 BCX8\">Learn about our training and technical <\/span><span class=\"NormalTextRun SCXW47507326 BCX8\">assistance<\/span><span class=\"NormalTextRun SCXW47507326 BCX8\"> programs <\/span><\/span><a href=\"https:\/\/www.med.unc.edu\/ncmatters\/technical_assistance\/\"><span class=\"TextRun Underlined SCXW47507326 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW47507326 BCX8\">here<\/span><\/span><\/a>.<\/div>\n<span class=\"collapseomatic \" id=\"id69da1021c3bb0\"  tabindex=\"0\" title=\"Can I request promotional (brochures, flyers, business cards) or resource materials (resource guides, toolkits) for my clinic?\"    >Can I request promotional (brochures, flyers, business cards) or resource materials (resource guides, toolkits) for my clinic?<\/span><div id=\"target-id69da1021c3bb0\" class=\"collapseomatic_content \"> <span class=\"TextRun SCXW131818042 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW131818042 BCX8\">Yes! Downloadable materials are available <a href=\"https:\/\/www.med.unc.edu\/ncmatters\/provider-resources\/promotional-materials\/\">here<\/a>. You can also request hard copies b<\/span><span class=\"NormalTextRun SCXW131818042 BCX8\">y completing <\/span><\/span><span class=\"TextRun Underlined SCXW131818042 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW131818042 BCX8\">this <a href=\"https:\/\/www.med.unc.edu\/ncmatters\/contact-us\/\">request form<\/a><\/span><\/span><span class=\"TextRun SCXW131818042 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW131818042 BCX8\">. <\/span><\/span><\/div>\n<span class=\"collapseomatic \" id=\"id69da1021c3c1b\"  tabindex=\"0\" title=\"What kind of questions do health care providers ask when they call?\"    >What kind of questions do health care providers ask when they call?<\/span><div id=\"target-id69da1021c3c1b\" class=\"collapseomatic_content \">\n<ul>\n<li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:1080,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"2\"><span data-contrast=\"none\">Zoloft isn\u2019t working for my patient, what else could I try?\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:300,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:1080,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"2\">What can I prescribe for sleep?<\/li>\n<li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:1080,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"2\">Can you help me find a therapist with expertise in birth trauma?<\/li>\n<li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:1080,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"2\">Can you see this patient once? I can&#8217;t figure out if she has bipolar, complex PTSD, or something else.<\/li>\n<li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:1080,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"2\">Could you give me some therapy resources for my Spanish-speaking patient?<\/li>\n<li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:1080,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"2\">I&#8217;ve maxed out on the Celexa dose and my patient is still symptomatic. What should I do?<\/li>\n<li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:1080,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"2\">Are there therapists close to where my patient lives who take Medicaid and are accepting new patients? <\/div><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":61261,"featured_media":0,"parent":3402,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"layout":"","cellInformation":"","apiCallInformation":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-3387","page","type-page","status-publish","hentry","odd"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions | NC Maternal Mental Health MATTERS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.med.unc.edu\/ncmatters\/how-consultation-works\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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