{"id":18436,"date":"2024-03-21T15:33:59","date_gmt":"2024-03-21T19:33:59","guid":{"rendered":"https:\/\/www.med.unc.edu\/neurology\/?p=18436"},"modified":"2025-07-24T17:39:07","modified_gmt":"2025-07-24T21:39:07","slug":"new-paper-from-clinical-neurology-focuses-on-billing-the-patient-experience","status":"publish","type":"post","link":"https:\/\/www.med.unc.edu\/neurology\/new-paper-from-clinical-neurology-focuses-on-billing-the-patient-experience\/","title":{"rendered":"New Paper from Clinical Neurology focuses on Billing &#038; the Patient Experience"},"content":{"rendered":"<p>A new article out of UNC Neurology focuses on <i><a href=\"https:\/\/journals.lww.com\/jonajournal\/abstract\/2024\/04000\/managing_patient_dissatisfaction_and_billing.4.aspx\" data-auth=\"NotApplicable\" data-linkindex=\"0\">Managing Patient Dissatisfaction and Billing Reconsideration Requests in Outpatient Clinics<\/a>,\u00a0<\/i>authored in partnership by\u00a0<a href=\"https:\/\/www.med.unc.edu\/neurology\/people\/jorge-l-almodovar-suarez-md\/\" data-auth=\"NotApplicable\" data-linkindex=\"1\">Jorge L Almodovar MD<\/a>, \u00a0Heather Ritchie, MSN, RN, NE-BC and Sharmila Soares MSN, RN, CNRN,. This article will be published in the April 2024 issue of the <a href=\"https:\/\/journals.lww.com\/jonajournal\/pages\/currenttoc.aspx\" data-auth=\"NotApplicable\" data-linkindex=\"4\">Journal of Nursing Administration<\/a>.<\/p>\n<blockquote><p>Understanding how drivers of satisfaction apply to a specific case improves the quality of the negotiation process between the service provider and the consumer. A compassionate method, rather than unsympathetic and unbending approaches, increases the chance of a successful reconsideration outcome.<\/p><\/blockquote>\n<h2>Abstract<\/h2>\n<p>Nurse leaders in many settings are responsible for clinic operations. Knowing the medical and financial stakes of each patient encounter, it is not surprising to encounter patients requesting reconsideration of bills after services are provided. This article provides recommendations on how to successfully navigate billing reconsideration requests in outpatient settings.<\/p>\n<p><a href=\"https:\/\/journals.lww.com\/jonajournal\/abstract\/2024\/04000\/managing_patient_dissatisfaction_and_billing.4.aspx\">Full article can be access here in April.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A new article out of UNC Neurology focuses on Managing Patient Dissatisfaction and Billing Reconsideration Requests in Outpatient Clinics,\u00a0authored in partnership by\u00a0Jorge L Almodovar MD, \u00a0Heather Ritchie, MSN, RN, NE-BC and Sharmila Soares MSN, RN, CNRN,. This article will be published in the April 2024 issue of the Journal of Nursing Administration. Understanding how drivers &hellip; <a href=\"https:\/\/www.med.unc.edu\/neurology\/new-paper-from-clinical-neurology-focuses-on-billing-the-patient-experience\/\" aria-label=\"Read more about New Paper from Clinical Neurology focuses on Billing &#038; the Patient Experience\">Read more<\/a><\/p>\n","protected":false},"author":68462,"featured_media":12099,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"layout":"","cellInformation":"","apiCallInformation":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[266,2],"tags":[268,269,267],"class_list":["post-18436","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general-neurology","category-news","tag-billing","tag-patient-experience","tag-patient-satisfaction","odd"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>New Paper from Clinical Neurology focuses on Billing &amp; the Patient Experience | Department of Neurology<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.med.unc.edu\/neurology\/new-paper-from-clinical-neurology-focuses-on-billing-the-patient-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Paper from Clinical Neurology focuses on Billing &amp; the Patient Experience | Department of Neurology\" \/>\n<meta property=\"og:description\" content=\"A new article out of UNC Neurology focuses on Managing Patient Dissatisfaction and Billing Reconsideration Requests in Outpatient Clinics,\u00a0authored in partnership by\u00a0Jorge L Almodovar MD, \u00a0Heather Ritchie, MSN, RN, NE-BC and Sharmila Soares MSN, RN, CNRN,. This article will be published in the April 2024 issue of the Journal of Nursing Administration. Understanding how drivers &hellip; Read more\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.med.unc.edu\/neurology\/new-paper-from-clinical-neurology-focuses-on-billing-the-patient-experience\/\" \/>\n<meta property=\"og:site_name\" content=\"Department of Neurology\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/UNCNeurology\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-03-21T19:33:59+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-24T21:39:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.med.unc.edu\/neurology\/wp-content\/uploads\/sites\/716\/2021\/11\/Exterior.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"350\" \/>\n\t<meta property=\"og:image:height\" content=\"379\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Lindsey Womack\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@UNCneurology\" \/>\n<meta name=\"twitter:site\" content=\"@UNCneurology\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lindsey Womack\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.med.unc.edu\/neurology\/new-paper-from-clinical-neurology-focuses-on-billing-the-patient-experience\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.med.unc.edu\/neurology\/new-paper-from-clinical-neurology-focuses-on-billing-the-patient-experience\/\"},\"author\":{\"name\":\"Lindsey Womack\",\"@id\":\"https:\/\/www.med.unc.edu\/neurology\/#\/schema\/person\/d13d5b137a3d7878b6efe6f4e13d6e0d\"},\"headline\":\"New Paper from Clinical Neurology focuses on Billing &#038; 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