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Working Together

Building Cultural Intelligence: Being effective in culturally diverse settings

Slides from the August 5, 2021 Pediatric Diversity & Inclusion Town Hall presented by Zachary J Pettigrew, MD, UNC Pediatric Diversity and Inclusion Committee.

Cultural intelligence: the competitive edge for leaders

A brief TEDx talk on cultural intelligence. What will the leaders of the future need? Julia Middleton argues that it is cultural intelligence, an evolution – moving from IQ and EQ. But what is CQ, how do you master it and why is it so important in a smaller but more interconnected world? Julia is passionate about helping people to develop as leaders and supporting them to make a tangible contribution to their communities and to wider society. In 1989, Julia formed Common Purpose, a not-for-profit social enterprise. Common Purpose runs leadership development programmes that enable people from different backgrounds, sectors, geographies and generations to work together to solve common problems. This talk was given at a TEDx event using the TED conference format but independently organized by a local community.

Cultural Intelligence – Working Confidently in Different Cultures

Today’s workplaces are more multicultural than ever, and it’s normal to work with people from many different places and backgrounds. This has opened up many new opportunities – but it’s also created some challenges.

Cultural Intelligence in Action

These case studies are examples of organizations finding solutions to working through intercultural problems and situations. These are a combination of real life stories and cases from national and international newspapers.

Cultural Competence in Health Care: Is it important for people with chronic conditions?

The increasing diversity of the nation brings opportunities and challenges for health care providers, health care systems, and policy makers to create and deliver culturally competent services. Cultural competence is defined as the ability of providers and organizations to effectively deliver health care services that meet the social, cultural, and linguistic needs of patients. A culturally competent health care system can help improve health outcomes and quality of care, and can contribute to the elimination of racial and ethnic health disparities. Examples of strategies to move the health care system towards these goals include providing relevant training on cultural competence and cross-cultural issues to health professionals and creating policies that reduce administrative and linguistic barriers to patient care.

What’s the difference between CQ, cultural competency, cultural awareness and what does your organization actually need?

Each of these concepts are distinct but together allow us to work effectively with people from different cultural backgrounds and move groups further toward cultural sensitivity and awareness.