Introduction

We contact patients for many purposes. This module will provide guidelines for contacting patients about: appointment reminders, scheduling appointments or procedures, providing patient instructions prior to or after a procedure, relaying test results, follow up after visit to Emergency Department or other department, and billing and collections.

Instructions for this online course

  1. Move through screens by clicking the "next" and "previous" links below.
  2. You can review by going back to previous screens, before taking the test at the end.
  3. You must read through the entire presentation and get all the questions correct to pass.
  4. To begin, click "next: guidelines for contacting patients".