End-User Support

Service Description

Several OIS divisions offer varying levels of end-user support.  Client Services exists solely for end-user support while other divisions offer end-user support along with many other core functions.

Associated Fees

  • Free Services

    Every team listed below offers at least 15 minutes of free end-user support. For more information about what each team offers, following the links below.
  • Fee-For-Service

    See our current fee structure for end-user support.

Provided by the following teams:

Help Site: help.med.unc.edu

The School of Medicine Help site is a great resource for common end-user support questions.  The site includes training and documentation, faqs, and other information technology resources.

Request Support

  • General Support

    There are several ways to request support:
    • Email help@med.unc.edu
    • Call the Client Services Help Desk at 966-1325 (M-F 8am-5pm)
      • Please Note that the Help Desk is Closed from 2pm - 3pm on Wednesdays for training.
    • Submit an Online Service Request
    • Visit our Walk-in Area
      Located at MacNider Hall, Room 63 (M-F 9am-4pm).
  • Multimedia Support

    For help with multimedia projects/issues (help w/ PowerPoint presentations, web sites, scanning, video, etc.), we suggest you first visit the OIS Multimedia Lab.  The Lab provides free support for all School of Medicine faculty and staff. For more information about the Lab including hours of operation and available hardware/software, visit the OIS Multimedia Lab page.