{"id":14818,"date":"2026-01-27T10:25:32","date_gmt":"2026-01-27T15:25:32","guid":{"rendered":"https:\/\/www.med.unc.edu\/webguide\/?page_id=14818"},"modified":"2026-02-17T10:00:15","modified_gmt":"2026-02-17T15:00:15","slug":"cache-issues","status":"publish","type":"page","link":"https:\/\/www.med.unc.edu\/webguide\/userguide\/getting-started\/i-have-a-site\/cache-issues\/","title":{"rendered":"Cache Issues"},"content":{"rendered":"<p>Sometimes you make changes to a page, click <strong>Update<\/strong>, and\u2026 nothing appears to change.\u00a0In most cases, this is caused by <strong>caching<\/strong>.<\/p>\n<p>Caching temporarily stores a saved version of a webpage to improve performance and load speed. Because of this, you may see an older version of a page even though new changes have been saved.<\/p>\n<p><strong>Note<\/strong>: Even if you don\u2019t see your recent changes right away, <strong>visitors to your site are likely seeing the updates<\/strong>.<\/p>\n<hr  style=\"margin:30px 0\"class=\" rule-thin osc-rule\" \/>\n<h2>Common Signs of a Cache Issue<\/h2>\n<p>You may be experiencing a cache issue if:<\/p>\n<ul>\n<li>You click Update, but the page looks unchanged.<\/li>\n<li>Someone else sees the update, but you don&#8217;t.<\/li>\n<li>You see changes in one browser but not another.<\/li>\n<li>The issue resolves itself after some time.<\/li>\n<\/ul>\n<hr  style=\"margin:30px 0\"class=\" rule-thin osc-rule\" \/>\n<h2>How to Fix It<\/h2>\n<p>There are a few techniques you can use to force the browser to display the most recent changes.<\/p>\n<h3>1. Refresh the Page<\/h3>\n<p>Sometimes a simple refresh resolves the issue.<\/p>\n<ul>\n<li><strong>Windows<\/strong>: Ctrl + F5 &#8211; or &#8211; Control + Shift + R<\/li>\n<li><strong>Mac<\/strong>: Command + Shift + R<\/li>\n<\/ul>\n<h3>2. Clear the WordPress URL Cache<\/h3>\n<p>In the black admin bar at the top of the screen, click <strong>Clear URL Cache<\/strong>. Then refresh the page.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-15126 size-full\" src=\"https:\/\/www.med.unc.edu\/webguide\/wp-content\/uploads\/sites\/419\/2026\/01\/Clear-URL-Cache.png\" alt=\"Site admin top bar, circling &quot;Clear URL Cache&quot;\" width=\"1212\" height=\"62\" srcset=\"https:\/\/www.med.unc.edu\/webguide\/wp-content\/uploads\/sites\/419\/2026\/01\/Clear-URL-Cache.png 1212w, https:\/\/www.med.unc.edu\/webguide\/wp-content\/uploads\/sites\/419\/2026\/01\/Clear-URL-Cache-300x15.png 300w, https:\/\/www.med.unc.edu\/webguide\/wp-content\/uploads\/sites\/419\/2026\/01\/Clear-URL-Cache-1024x52.png 1024w, https:\/\/www.med.unc.edu\/webguide\/wp-content\/uploads\/sites\/419\/2026\/01\/Clear-URL-Cache-768x39.png 768w, https:\/\/www.med.unc.edu\/webguide\/wp-content\/uploads\/sites\/419\/2026\/01\/Clear-URL-Cache-600x31.png 600w, https:\/\/www.med.unc.edu\/webguide\/wp-content\/uploads\/sites\/419\/2026\/01\/Clear-URL-Cache-560x29.png 560w\" sizes=\"auto, (max-width: 1212px) 100vw, 1212px\" \/><\/p>\n<h3>3. Empty Cache and Hard Refresh<\/h3>\n<p><span data-olk-copy-source=\"MessageBody\">1. Right-click anywhere on the web page and select <strong>Inspect<\/strong>.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-15223\" src=\"https:\/\/www.med.unc.edu\/webguide\/wp-content\/uploads\/sites\/419\/2026\/01\/Right-Click-Pop-Up-inspect.png\" alt=\"Menu option that appears after right-clicking in the browser window with option to &quot;Inspect&quot; highlighted.\" width=\"300\" height=\"382\" srcset=\"https:\/\/www.med.unc.edu\/webguide\/wp-content\/uploads\/sites\/419\/2026\/01\/Right-Click-Pop-Up-inspect.png 547w, https:\/\/www.med.unc.edu\/webguide\/wp-content\/uploads\/sites\/419\/2026\/01\/Right-Click-Pop-Up-inspect-235x300.png 235w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>2. Right-click on the <strong>refresh\/reload<\/strong> button in the browser toolbar. Choose <strong>Empty Cache and Hard Reload<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-14987\" src=\"https:\/\/www.med.unc.edu\/webguide\/wp-content\/uploads\/sites\/419\/2025\/12\/empty-cache-hard-refresh.png\" alt=\"Screenshot of &quot;Empty cache and hard refresh&quot; pop up.\" width=\"350\" height=\"169\" srcset=\"https:\/\/www.med.unc.edu\/webguide\/wp-content\/uploads\/sites\/419\/2025\/12\/empty-cache-hard-refresh.png 523w, https:\/\/www.med.unc.edu\/webguide\/wp-content\/uploads\/sites\/419\/2025\/12\/empty-cache-hard-refresh-300x145.png 300w\" sizes=\"auto, (max-width: 350px) 100vw, 350px\" \/><\/p>\n<h3>4. Clear Your Browser Cache<\/h3>\n<p>Clearing your cache forces the browser to download the most current version from the server.<\/p>\n<h4>Google Chrome<\/h4>\n<ol>\n<li>Click the three dots (<strong>\u22ee<\/strong>) in the top right.<\/li>\n<li>Select <strong>Settings \u2192 Privacy and Security<\/strong>.<\/li>\n<li>Click <strong>Clear browsing data<\/strong>.<\/li>\n<li>Select <strong>Cached images and files<\/strong>.<\/li>\n<li>Click <strong>Clear data<\/strong>.<\/li>\n<li><strong>Reload<\/strong> your page.<\/li>\n<\/ol>\n<h4>Microsoft Edge<\/h4>\n<ol>\n<li>Click the three dots (<strong>\u22ef<\/strong>).<\/li>\n<li>Select <strong>Settings \u2192 Privacy, search, and services<\/strong>.<\/li>\n<li>Under \u201c<strong>Clear browsing data<\/strong>,\u201d click <strong>Choose what to clear<\/strong>.<\/li>\n<li>Select <strong>Cached images and files<\/strong>.<\/li>\n<li>Click <strong>Clear now<\/strong>.<\/li>\n<\/ol>\n<h4>Safari<\/h4>\n<ol>\n<li>Click <strong>Safari<\/strong> in the top menu.<\/li>\n<li>Select <strong>Settings \u2192 Advanced<\/strong>.<\/li>\n<li>Enable <strong>Show Develop menu in menu bar<\/strong>.<\/li>\n<li>From the top menu, click <strong>Develop \u2192 Empty Caches<\/strong>.<\/li>\n<li><strong>Reload<\/strong> your page.<\/li>\n<\/ol>\n<h3>5. Try a Private\/Incognito Window<\/h3>\n<p>Open the page in an incognito\/private window; this ignores most existing browser cache.<\/p>\n<p>&nbsp;<\/p>\n<p>After completing these steps, your updated content should be visible. If the issue persists, <a href=\"https:\/\/www.med.unc.edu\/webguide\/getting-help\/website-help-request\/\">contact the Web Team for support<\/a>.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sometimes you make changes to a page, click Update, and\u2026 nothing appears to change.\u00a0In most cases, this is caused by caching. Caching temporarily stores a saved version of a webpage to improve performance and load speed. Because of this, you may see an older version of a page even though new changes have been saved. &hellip; <a href=\"https:\/\/www.med.unc.edu\/webguide\/userguide\/getting-started\/i-have-a-site\/cache-issues\/\" aria-label=\"Read more about Cache Issues\">Read more<\/a><\/p>\n","protected":false},"author":118312,"featured_media":0,"parent":15302,"menu_order":20,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"layout":"","cellInformation":"","apiCallInformation":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-14818","page","type-page","status-publish","hentry","odd"],"acf":[],"_links_to":[],"_links_to_target":[],"_links":{"self":[{"href":"https:\/\/www.med.unc.edu\/webguide\/wp-json\/wp\/v2\/pages\/14818","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.med.unc.edu\/webguide\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.med.unc.edu\/webguide\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.med.unc.edu\/webguide\/wp-json\/wp\/v2\/users\/118312"}],"replies":[{"embeddable":true,"href":"https:\/\/www.med.unc.edu\/webguide\/wp-json\/wp\/v2\/comments?post=14818"}],"version-history":[{"count":31,"href":"https:\/\/www.med.unc.edu\/webguide\/wp-json\/wp\/v2\/pages\/14818\/revisions"}],"predecessor-version":[{"id":15428,"href":"https:\/\/www.med.unc.edu\/webguide\/wp-json\/wp\/v2\/pages\/14818\/revisions\/15428"}],"up":[{"embeddable":true,"href":"https:\/\/www.med.unc.edu\/webguide\/wp-json\/wp\/v2\/pages\/15302"}],"wp:attachment":[{"href":"https:\/\/www.med.unc.edu\/webguide\/wp-json\/wp\/v2\/media?parent=14818"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}