{"id":2172,"date":"2017-07-20T11:14:19","date_gmt":"2017-07-20T15:14:19","guid":{"rendered":"https:\/\/med-webguide.sites.unc.edu\/?page_id=2172"},"modified":"2025-02-13T15:29:45","modified_gmt":"2025-02-13T20:29:45","slug":"getting-help","status":"publish","type":"page","link":"https:\/\/www.med.unc.edu\/webguide\/getting-help\/","title":{"rendered":"Get Help"},"content":{"rendered":"<p>The School of Medicine IT Web Team is here to support you in your efforts. Please reach out to us if you have questions or run into any problems managing your School of Medicine website.<\/p>\n<div class=\"row  oscitas-bootstrap-container\">\n<div class=\"col-lg-6 col-md-6 col-xs-12 col-sm-6 oscitas-bootstrap-container\">\n<h2>Request Support<\/h2>\n<som-cell cell-info=\"{&quot;ID&quot;:13664,&quot;post_author&quot;:&quot;3206&quot;,&quot;post_date&quot;:&quot;2024-10-17 16:25:18&quot;,&quot;post_date_gmt&quot;:&quot;2024-10-17 20:25:18&quot;,&quot;post_content&quot;:&quot;&quot;,&quot;post_title&quot;:&quot;Get Help pg \\u2013 request help&quot;,&quot;post_excerpt&quot;:&quot;&quot;,&quot;post_status&quot;:&quot;publish&quot;,&quot;comment_status&quot;:&quot;closed&quot;,&quot;ping_status&quot;:&quot;closed&quot;,&quot;post_password&quot;:&quot;&quot;,&quot;post_name&quot;:&quot;get-help-pg-request-help-2&quot;,&quot;to_ping&quot;:&quot;&quot;,&quot;pinged&quot;:&quot;&quot;,&quot;post_modified&quot;:&quot;2024-10-28 09:17:15&quot;,&quot;post_modified_gmt&quot;:&quot;2024-10-28 13:17:15&quot;,&quot;post_content_filtered&quot;:&quot;&quot;,&quot;post_parent&quot;:0,&quot;guid&quot;:&quot;https:\\\/\\\/www.med.unc.edu\\\/webguide\\\/cell\\\/get-help-pg-request-help-2\\\/&quot;,&quot;menu_order&quot;:0,&quot;post_type&quot;:&quot;somcell&quot;,&quot;post_mime_type&quot;:&quot;&quot;,&quot;comment_count&quot;:&quot;0&quot;,&quot;filter&quot;:&quot;raw&quot;}\" cell-meta=\"{&quot;_upd_sortorder&quot;:[&quot;1&quot;],&quot;layout&quot;:[&quot;RepeatableBoxes&quot;],&quot;cellInformation&quot;:[&quot;{\\&quot;singleCellBlocks\\&quot;:{},\\&quot;repeatableBoxes\\&quot;:[{\\&quot;includeLink\\&quot;:1,\\&quot;useRichTextEditor\\&quot;:\\&quot;false\\&quot;,\\&quot;boxText\\&quot;:\\&quot;General Support\\&quot;,\\&quot;boxRichText\\&quot;:\\&quot;&lt;p&gt;If you&#039;ve already looked at the &lt;a href=\\\\\\&quot;https:\\\/\\\/www.med.unc.edu\\\/webguide\\\/userguide\\\/ughome\\\\\\&quot;&gt;documentation in the User Guide&lt;\\\/a&gt; of this site and need additional assistance, please contact us via our &lt;a href=\\\\\\&quot;https:\\\/\\\/www.med.unc.edu\\\/webguide\\\/website-help-request\\\/\\\\\\&quot;&gt;Website Help Request Form&lt;\\\/a&gt;.&lt;\\\/p&gt;\\&quot;,\\&quot;boxExcerptText\\&quot;:\\&quot;Use this form if you\\u2019ve reviewed the documentation in the User Guide and still need assistance.\\&quot;,\\&quot;boxUrl\\&quot;:\\&quot;https:\\\/\\\/www.med.unc.edu\\\/webguide\\\/website-help-request\\\/\\&quot;},{\\&quot;useRichTextEditor\\&quot;:\\&quot;false\\&quot;,\\&quot;boxRichText\\&quot;:\\&quot;&lt;p&gt;The Site Administrator for your website should be able to grant you access. However, if you don&#039;t know who your Site Admin is, or if they don&#039;t know how to give you access, we are happy to help.&lt;\\\/p&gt;\\&quot;,\\&quot;boxText\\&quot;:\\&quot;Access to a Site\\&quot;,\\&quot;boxExcerptText\\&quot;:\\&quot;Your Site Administrator should be able to grant you access. However, if you\\u2019re unsure who your Site Admin is, or if they\\u2019re unable to assist, we\\u2019re happy to help.\\&quot;,\\&quot;includeLink\\&quot;:1,\\&quot;boxUrl\\&quot;:\\&quot;https:\\\/\\\/www.med.unc.edu\\\/webguide\\\/getting-help\\\/request-access-to-a-site\\\/\\&quot;},{\\&quot;boxText\\&quot;:\\&quot;A New Website\\&quot;,\\&quot;useRichTextEditor\\&quot;:\\&quot;false\\&quot;,\\&quot;boxRichText\\&quot;:\\&quot;&lt;p&gt;Need a School of Medicine website?&nbsp;&lt;a href=\\\\\\&quot;https:\\\/\\\/www.med.unc.edu\\\/webguide\\\/request-a-school-of-medicine-website\\\/\\\\\\&quot;&gt;Request one here&lt;\\\/a&gt;.&lt;\\\/p&gt;\\&quot;,\\&quot;boxExcerptText\\&quot;:\\&quot;Interested in building a School of Medicine (SOM) website? Learn about the steps involved in the process and request a site.\\&quot;,\\&quot;includeLink\\&quot;:1,\\&quot;boxUrl\\&quot;:\\&quot;https:\\\/\\\/www.med.unc.edu\\\/webguide\\\/getting-help\\\/request-a-new-site\\\/\\&quot;},{\\&quot;boxText\\&quot;:\\&quot;Launch a New Site\\&quot;,\\&quot;includeLink\\&quot;:1,\\&quot;boxExcerptText\\&quot;:\\&quot;Once you\\u2019ve built your website and are prepared to share it with the world, the School of Medicine (SOM) web team will conduct a review to ensure it meets compliance standards before going live. Review our Site Launch Checklist so you can correct any issues then submit your site for review.\\&quot;,\\&quot;boxUrl\\&quot;:\\&quot;https:\\\/\\\/www.med.unc.edu\\\/webguide\\\/getting-help\\\/launch-a-site\\\/\\&quot;},{\\&quot;boxText\\&quot;:\\&quot;Design Consultation\\&quot;,\\&quot;useRichTextEditor\\&quot;:\\&quot;false\\&quot;,\\&quot;includeLink\\&quot;:1,\\&quot;boxUrl\\&quot;:\\&quot;https:\\\/\\\/www.med.unc.edu\\\/webguide\\\/getting-help\\\/design-and-customization-request-form\\\/\\&quot;,\\&quot;boxExcerptText\\&quot;:\\&quot;Use this form to request a design consultation for School of Medicine sites. This is intended for larger-scale requests that go beyond standard support.\\&quot;},{\\&quot;includeLink\\&quot;:1,\\&quot;boxText\\&quot;:\\&quot;Access to Siteimprove\\&quot;,\\&quot;boxExcerptText\\&quot;:\\&quot;This easy-to-use website monitoring tool helps you improve the quality of site content, increase accessibility compliance, and enhance your website\\u2019s visibility with improved search engine optimization (SEO). This service is offered by UNC&#039;s Digital Accessibility Office. \\&quot;,\\&quot;boxUrl\\&quot;:\\&quot;https:\\\/\\\/tdx.unc.edu\\\/TDClient\\\/33\\\/Portal\\\/Requests\\\/ServiceDet?ID=64\\&quot;}],\\&quot;boxCustomStyles\\&quot;:{\\&quot;textAlign\\&quot;:\\&quot;left\\&quot;,\\&quot;includeImage\\&quot;:0,\\&quot;includeImagePadding\\&quot;:1,\\&quot;imageAspectRatio\\&quot;:\\&quot;3\\\/2\\&quot;,\\&quot;includeLink\\&quot;:1,\\&quot;backgroundColor\\&quot;:\\&quot;lightBlue\\&quot;,\\&quot;columnLayout\\&quot;:\\&quot;2\\&quot;},\\&quot;boxType\\&quot;:\\&quot;imageBoxes\\&quot;,\\&quot;boxStyleOption\\&quot;:\\&quot;content-boxes\\&quot;}&quot;],&quot;apiCallInformation&quot;:[&quot;{}&quot;]}\"><\/som-cell>\n<p>&nbsp;<\/p>\n<\/div>\n<div class=\"col-lg-6 col-md-6 col-xs-12 col-sm-6 oscitas-bootstrap-container\">\n<h2>Training Opportunities<\/h2>\n<p>Learn the basics on how to manage a School of Medicine website by attending one of these courses:<\/p>\n<som-cell cell-info=\"{&quot;ID&quot;:13661,&quot;post_author&quot;:&quot;3206&quot;,&quot;post_date&quot;:&quot;2024-10-17 16:04:02&quot;,&quot;post_date_gmt&quot;:&quot;2024-10-17 20:04:02&quot;,&quot;post_content&quot;:&quot;&quot;,&quot;post_title&quot;:&quot;Get Help pg &#8211; training events&quot;,&quot;post_excerpt&quot;:&quot;&quot;,&quot;post_status&quot;:&quot;publish&quot;,&quot;comment_status&quot;:&quot;closed&quot;,&quot;ping_status&quot;:&quot;closed&quot;,&quot;post_password&quot;:&quot;&quot;,&quot;post_name&quot;:&quot;get-help-pg-training-events&quot;,&quot;to_ping&quot;:&quot;&quot;,&quot;pinged&quot;:&quot;&quot;,&quot;post_modified&quot;:&quot;2025-08-20 09:41:58&quot;,&quot;post_modified_gmt&quot;:&quot;2025-08-20 13:41:58&quot;,&quot;post_content_filtered&quot;:&quot;&quot;,&quot;post_parent&quot;:0,&quot;guid&quot;:&quot;https:\\\/\\\/www.med.unc.edu\\\/webguide\\\/cell\\\/get-help-pg-training-events\\\/&quot;,&quot;menu_order&quot;:0,&quot;post_type&quot;:&quot;somcell&quot;,&quot;post_mime_type&quot;:&quot;&quot;,&quot;comment_count&quot;:&quot;0&quot;,&quot;filter&quot;:&quot;raw&quot;}\" cell-meta=\"{&quot;_upd_sortorder&quot;:[&quot;1&quot;],&quot;layout&quot;:[&quot;Syndication&quot;],&quot;cellInformation&quot;:[&quot;{}&quot;],&quot;apiCallInformation&quot;:[&quot;{\\&quot;throttle\\&quot;:10,\\&quot;displayAmount\\&quot;:\\&quot;3\\&quot;,\\&quot;itemsPerPage\\&quot;:10,\\&quot;synMode\\&quot;:1,\\&quot;postType\\&quot;:\\&quot;events\\&quot;,\\&quot;listType\\&quot;:\\&quot;vertical\\&quot;,\\&quot;sites\\&quot;:[{\\&quot;slug\\&quot;:\\&quot;self\\&quot;,\\&quot;categories\\&quot;:\\&quot;19\\&quot;,\\&quot;useAndLogicWithin\\&quot;:\\&quot;false\\&quot;,\\&quot;useOrLogicBetween\\&quot;:\\&quot;false\\&quot;,\\&quot;tags\\&quot;:\\&quot;\\&quot;,\\&quot;apiUrl\\&quot;:\\&quot;https:\\\/\\\/www.med.unc.edu\\\/webguide\\\/wp-json\\\/tribe\\\/events\\\/v1\\\/events\\&quot;,\\&quot;query\\&quot;:\\&quot;?categories=19&amp;per_page=100\\&quot;,\\&quot;taxUrls\\&quot;:{\\&quot;eventCategories\\&quot;:\\&quot;https:\\\/\\\/www.med.unc.edu\\\/webguide\\\/wp-json\\\/tribe\\\/events\\\/v1\\\/categories?per_page=100&amp;_fields=total,total_pages,categories,id,name,description,parent\\&quot;,\\&quot;eventTags\\&quot;:\\&quot;https:\\\/\\\/www.med.unc.edu\\\/webguide\\\/wp-json\\\/tribe\\\/events\\\/v1\\\/tags?per_page=100&amp;_fields=total,total_pages,tags,id,count,name,description\\&quot;},\\&quot;ud_division\\&quot;:\\&quot;\\&quot;}],\\&quot;searchEnabled\\&quot;:false,\\&quot;readMoreOption\\&quot;:1,\\&quot;includeImage\\&quot;:1,\\&quot;includeDate\\&quot;:1,\\&quot;titleLines\\&quot;:\\&quot;4\\&quot;,\\&quot;includeExcerpt\\&quot;:1,\\&quot;includeCategories\\&quot;:0,\\&quot;includeTags\\&quot;:0,\\&quot;imageAspectRatio\\&quot;:\\&quot;3\\\/2\\&quot;,\\&quot;excerptLines\\&quot;:\\&quot;8\\&quot;,\\&quot;timeframe\\&quot;:0,\\&quot;pastStartYear\\&quot;:\\&quot;\\&quot;,\\&quot;backgroundColor\\&quot;:\\&quot;mediumBlue\\&quot;,\\&quot;moreLinkText\\&quot;:\\&quot;View All Events\\&quot;,\\&quot;moreLinkUrl\\&quot;:\\&quot;https:\\\/\\\/www.med.unc.edu\\\/webguide\\\/training-events\\\/\\&quot;}&quot;]}\"><\/som-cell>\n<hr  style=\"margin:30px 0\"class=\" rule-dotted osc-rule\" \/>\n<h3>Digital Accessibility Office<\/h3>\n<p class=\"p1\">The <a href=\"https:\/\/digitalaccessibility.unc.edu\/\">Digital Accessibility Office<\/a> on campus provides a range of trainings and workshops to support the creation of accessible digital content. These sessions cover best practices and tools to help ensure that websites and digital materials are inclusive for all users. To learn more about available training opportunities, visit their <a href=\"https:\/\/digitalaccessibility.unc.edu\/training\/\">training page<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<som-cell cell-info=\"{&quot;ID&quot;:13673,&quot;post_author&quot;:&quot;3206&quot;,&quot;post_date&quot;:&quot;2024-10-17 19:07:06&quot;,&quot;post_date_gmt&quot;:&quot;2024-10-17 23:07:06&quot;,&quot;post_content&quot;:&quot;&quot;,&quot;post_title&quot;:&quot;Get Help pg &#8211; Additional Resources&quot;,&quot;post_excerpt&quot;:&quot;&quot;,&quot;post_status&quot;:&quot;publish&quot;,&quot;comment_status&quot;:&quot;closed&quot;,&quot;ping_status&quot;:&quot;closed&quot;,&quot;post_password&quot;:&quot;&quot;,&quot;post_name&quot;:&quot;get-help-pg-additional-resources&quot;,&quot;to_ping&quot;:&quot;&quot;,&quot;pinged&quot;:&quot;&quot;,&quot;post_modified&quot;:&quot;2024-10-22 05:14:36&quot;,&quot;post_modified_gmt&quot;:&quot;2024-10-22 09:14:36&quot;,&quot;post_content_filtered&quot;:&quot;&quot;,&quot;post_parent&quot;:0,&quot;guid&quot;:&quot;https:\\\/\\\/www.med.unc.edu\\\/webguide\\\/cell\\\/get-help-pg-additional-resources\\\/&quot;,&quot;menu_order&quot;:0,&quot;post_type&quot;:&quot;somcell&quot;,&quot;post_mime_type&quot;:&quot;&quot;,&quot;comment_count&quot;:&quot;0&quot;,&quot;filter&quot;:&quot;raw&quot;}\" cell-meta=\"{&quot;_upd_sortorder&quot;:[&quot;1&quot;],&quot;layout&quot;:[&quot;RepeatableBoxes&quot;],&quot;cellInformation&quot;:[&quot;{\\&quot;singleCellBlocks\\&quot;:{},\\&quot;repeatableBoxes\\&quot;:[{\\&quot;includeLink\\&quot;:1,\\&quot;boxText\\&quot;:\\&quot;UNC Health Websites\\&quot;,\\&quot;useRichTextEditor\\&quot;:\\&quot;true\\&quot;,\\&quot;boxRichText\\&quot;:\\&quot;&lt;p&gt;&lt;span style=\\\\\\&quot;background-color: rgb(255, 255, 255);\\\\\\&quot;&gt;&lt;p&gt;&lt;\\\/span&gt;For help with a &lt;strong&gt;UNC Health&lt;\\\/strong&gt; related website, contact &lt;a href=\\\\\\&quot;mailto:webteam@unchealth.unc.edu\\\\\\&quot;&gt;webteam@unchealth.unc.edu&lt;\\\/a&gt;.&lt;span style=\\\\\\&quot;background-color: rgb(255, 255, 255);\\\\\\&quot;&gt;&lt;\\\/p&gt;&lt;\\\/span&gt;&lt;\\\/p&gt;\\&quot;}],\\&quot;boxCustomStyles\\&quot;:{\\&quot;textAlign\\&quot;:\\&quot;left\\&quot;,\\&quot;includeImage\\&quot;:0,\\&quot;includeImagePadding\\&quot;:1,\\&quot;imageAspectRatio\\&quot;:\\&quot;3\\\/2\\&quot;,\\&quot;includeLink\\&quot;:0,\\&quot;backgroundColor\\&quot;:\\&quot;mediumBlue\\&quot;,\\&quot;columnLayout\\&quot;:\\&quot;2\\&quot;},\\&quot;boxType\\&quot;:\\&quot;imageBoxes\\&quot;,\\&quot;boxStyleOption\\&quot;:\\&quot;content-boxes\\&quot;}&quot;],&quot;apiCallInformation&quot;:[&quot;{}&quot;]}\"><\/som-cell>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The School of Medicine IT Web Team is here to support you in your efforts. Please reach out to us if you have questions or run into any problems managing your School of Medicine website. &nbsp;<\/p>\n","protected":false},"author":3206,"featured_media":0,"parent":0,"menu_order":17,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"layout":"","cellInformation":"","apiCallInformation":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-2172","page","type-page","status-publish","hentry","odd"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Get Help - Web Guide<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.med.unc.edu\/webguide\/getting-help\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Get Help - Web Guide\" \/>\n<meta property=\"og:description\" content=\"The School of Medicine IT Web Team is here to support you in your efforts. 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