Crystal Hoffman is a healthcare leader with extensive experience leading complex initiatives that drive operational excellence and innovation across hospital and physician practice settings. As Health System Senior Program Manager for Improvement Collaboratives at UNC Health, she leads system-wide quality improvement collaboratives in primary care and urgent care, along with patient-centered initiatives that enhance quality, improve operational efficiency, and support better patient and population health outcomes.
Throughout her career, Crystal is known for her solutions-oriented approach and ability to deliver measurable results in dynamic healthcare environments. She excels at building collaborative partnerships and aligning cross-functional teams around shared goals. Her work emphasizes data-driven decision-making, continuous improvement, and sustainable change that supports organizational performance.
Crystal holds a Master’s degree in Healthcare Administration and Informatics and a Bachelor of Science in Health Information Management. Her leadership style is grounded in collaboration, problem-solving, and commitment to improving patient care through innovation and efficiency.
