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Finding the Beacon

Due to COVID-19, UNC School of Medicine will not be utilizing UNC Check-In during the Fall 2020 term

How do I find the beacon?

If you are having issues detecting the Beacon, this is usually caused by a problem with your internet connection, your phone’s BlueTooth or Location Settings. Most issues can be resolved by doing the following:

iPhone

Update The UNC Check-In app to the latest version available from the Apple App Store

Open Control Center:

iPhone control center

  1. Close the Check-In app and turn Wi-Fi OFF. Turn Wi-Fi back ON, connecting to Eduroam.  (How to Connect to Eduroam). Restart the app.
  2. Turn Bluetooth on (icon will be BLUE).
  3. Turn Airplane Mode off (icon will be grey).

Open iPhone Settings:

iPhone settings

  1. Close the Check-In app and turn Wi-Fi OFF. Turn Wi-Fi back ON, connecting to Eduroam. (How to Connect to Eduroam) . Restart the app.
  2. Turn Bluetooth on.
  3. Turn Airplane Mode off.

Restart your Phone

Android

Update UNC Check-In app to the latest version available on the Google Play Store .

Open Settings Menu

android settings menu

  1. Tap Network & internet
  2. Close the Check-In app and turn Wi-Fi OFF. Turn Wi-Fi back ON, connecting to Eduroam. (How to Connect to Eduroam). Restart the app.
  3. Turn off Airplane Mode.
  4. If you see Bluetooth options here, turn Bluetooth on.

From Settings Menu

connect an android device

  1. Tap Connected devices
  2. Look for Bluetooth menu here: verify it is on. (newer phones may not have this option)

Open Quick Settings (swipe down from top of phone).

android quick settings

  1. Verify that Bluetooth is on. (Bluetooth options may be on the 2nd screen)
  2. Close the Check-In app and turn Wi-Fi OFF. Turn Wi-Fi back ON, connecting to Eduroam. (How to Connect to Eduroam) . Restart the app.
  3. Confirm Airplane Mode is off.

Restart your phone