“The TeamSTEPPS training has taught me to effectively coach others; it’s taught me to recognize what we’re doing poorly and what team members are doing an outstanding job. It’s taught me that feedback is good. It’s taught me to involve patients and families, not just talk over the patient but speak to the patient.”
—UNC TeamSTEPPS facilitator
Team training is widely recognized as an important factor in improving the quality of medical care. TeamSTEPPS™ (Team Strategies and Tools to Enhance Performance and Patient Safety) is an evidence-based approach to teaching teamwork in high risk environments. TeamSTEPPS™ provides tools and strategies to improve communication, leadership, and ultimately, patient care.
UNC Health Care now has more than 90 clinical and performance improvement TeamSTEPPS™ master trainers covering 19 clinical areas. In addition, TeamSTEPPS was an integral part of Project TICKER, a quality improvement research project.
For more information about TeamSTEPPS™, please contact Erin Eckert.