Working with Leaders

Healthcare is full of many types of leaders working across complex systems, and sometimes hierarchies are unclear. This can create challenges when you are trying to get decisions made, barriers removed and resources assigned. To make the best use of everyone’s time, it’s important to be thoughtful about which leader to engage, at what time, and in what way to meet your project objectives.

Resources

Read

General Guidance: Science of Improvement: Forming the Team: http://www.ihi.org/resources/Pages/HowtoImprove/ScienceofImprovementFormingtheTeam.aspx Senior Leadership Engagement: https://www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module2/mod2-slides.html Promoting Concise Presentations and Information Sharing: Making the Pitch: https://onlinebusiness.northeastern.edu/master-of-business-administration-mba/knowledge/elevator-pitch-guide

Use

Tools to Promote Concise Presentations and Information Sharing: SBAR: http://www.ihi.org/resources/Pages/Tools/SBARToolkit.aspx SBAR example (requires log-in): http://www.ihi.org/resources/Pages/Tools/SampleSBARCommunicationTool.aspx