UNC Health’s values define who we are – and who we want to be – as ONE UNC Health.
They act as a framework for our actions, behaviors and mindsets, create a unified culture, enhance teammate engagement, and contribute to a positive environment. For downloadable resources to share with our teammates, please see the bottom of this page.
We care holistically about our patients, community, teammates, and ourselves.
It is our privilege to serve the people of North Carolina.
We demonstrate kindness and compassion in every interaction.
Key elements of our culture
- Collaborative
- Helpful
- Engaged
Behaviors to demonstrate
- Showing respect to everyone
- Greeting and welcoming others
- Listening with the goal of understanding
- Working or collaborating with all teammates
- Celebrating what makes teammates or myself special
- Appreciating the strengths of my teammates
- Offering my help and support
- Seeking opportunities to help my teammates
- Resolving problems respectfully and collaboratively
- Acknowledging the work, skills and efforts of others
Mindsets to adopt
- I am the ONE UNC Health culture
- I can lead or follow effectively
- I am proud of myself, my team, and my organization
- I actively contribute to great teamwork
- I am part of something special
We care holistically about patients and each other.
It is our privilege to serve the people of North Carolina.
We demonstrate kindness and compassion in every interaction.
Key elements of our culture
- Patient Focused
- Compassionate
- Communicative
Behaviors to demonstrate
- Thinking and speaking respectfully of others
- Demonstrating a realistic and optimistic attitude
- Avoiding making assumptions or jumping to conclusions
- Considering what is in the best interest of patients or teammates
- Asking questions to understand
- Showing up and participating
- Actively remaining skilled and competent in my role
- Practicing or improving my skills
- Offering suggestions
- Speaking up candidly and respectfully
Mindsets to adopt
- I put people first
- I presume the best in others
- I take pride in my work
- I give and receive respect
- I am compassionate
- I demonstrate empathy
We make a difference by improving lives every day through innovation, research, integrated care and training the next generation of health care leaders.
We deliver safe, effective and affordable care. The cornerstones of high reliability and high accountability demonstrate our commitment to excellence.
We strive for continuous improvement and embrace change throughout our UNC Health system.
Key elements of our culture
- Inspiring
- Open to Change
- Improving
Behaviors to demonstrate
- Delivering high quality services or support regardless of role
- Providing a safe environment for patients and teammates
- Being reliable and accountable regardless of role
- Taking an active interest in our operations
- Learning about local and organizational strengths, opportunities and successes at UNC Health
- Asking questions to have a greater understanding of the work across our system
- Supporting or contributing to innovation and growth
Mindsets to adopt
- I share ideas
- I am adaptable and flexible
- I speak up
- I intentionally learn and grow
- I model our system values
- I encourage others
- I am a mentor or mentee
- I coach others
- I am coachable
- Integrity and ethics are foundational
Each of us takes ownership of, and accountability for, doing the right thing for our patients, community, teammates, and ourselves.
We inspire, empower, and trust each other to bring the best of ourselves to UNC Health and live our system values to the best of our abilities each day.
We support and depend on each other through our successes and challenges with respect and civility.
Key elements of our culture
- Accountable
- Dependable
- Courageous
Behaviors to demonstrate
- Seeking to understand outcomes and how I can contribute
- Staying informed of UNC Health news through my leader, newsletters, or other means
- Seeking to understand the goals and progress for my unit / department / organization
- Using compassionate candor when sharing a different perspective or concern
- Engaging in professional development
- Demonstrating leadership regardless of my role
- Focusing on providing helpful vs hurtful feedback
- Accepting feedback with appreciation and curiosity
Mindsets to adopt
- I take ownership
- I do my best each day
- I do the right thing
- I give and receive feedback
- I can be counted on
- I am consistent and dependable