Our mission is to provide outstanding emergency care for our patients and others whom we serve. We accomplish this through excellence in clinical care, education, research, administrative stewardship, and strategic initiatives.
Our Core Values
Collaboration – Innovation – Integrity – Service – Transparency
Deliver excellent, state-of-the-art care chosen by patients in our community and state maximizing safety, value, efficiency, patient-centeredness, and equity.
Provide a foundational emergency medicine experience for all students, continue excellence in resident and fellow education, and cultivate system-wide clinical provider education to ensure state-of-the-art expertise.
Advance emergency care through the generation and implementation of new knowledge.
Provide a supportive administrative environment to promote growth, maintain financial solvency, and inform decision-making. Create a fairly compensated, transparent, caring, and safe environment where we choose to invest our time, energy, and talents.
Explore, develop, and implement innovative acute care solutions for an evolving health care system.
Value Based Care
Value-based reimbursement structures (fee for value) are becoming commonplace as they provide incentives for health care providers to offer the best care at the lowest cost to patients. Value-based reimbursement has increased the number of services doctors and hospitals deliver while offering them in convenient, streamlined approaches. This change has had a positive effect on patient quality of care and overall satisfaction with healthcare systems while removing common financial barriers for many populations. Therefore by improving our local healthcare financial systems, we can address entire populations and communities.
Cultural competence is not only about relating to patients and their families. It is about working in a culturally rich environment where the richness of a diverse workplace drives all to their very best, professionally and personally. The patient population we serve here at the University of North Carolina is remarkably diverse and, as such, diversity of our residency, fellow, nursing, and faculty staff enables us to better serve and meet their needs. Increasing the diversity in our programs enables us to provide the very best in clinical care, education, and research to the remarkable patients whom we serve.
In the Spring of 2018, UNC Health Care introduced the virtual care service “UNC Urgent Care 24/7” to provide faster, easier access to physicians via phone, tablet or computer. The program offers patients a solution to turn to when walk-in clinics are closed, curving emergency department visits for non-emergent cases.
“This innovative virtual technology fits with our mission of providing care to all North Carolinians at any time. We expect that this service will increase access to affordable urgent care, especially in underserved and rural parts of our state. We firmly believe that the future of medical care has to include more telehealth options.” – Dr. Bill Roper, Former CEO of UNC Health Care
In 2018 the American College of Emergency Physicians (ACEP) launched an accreditation program to improve and standardize emergency care for older patients. With more than 60% of national hospital admissions for patients over 65 coming through the emergency department, accreditation can help hospitals focus on factors leading to fewer hospitalizations and more successful outcomes after discharge. At the end of 2018, UNC Hospital’s Hillsborough Campus became the first in North Carolina to receive Geriatric Emergency Department Accreditation (GEDA), earning a Level 2 “Silver” accreditation from the ACEP.
“A healthcare system should signal to the community that we know how to care for older adults. We’re thinking about the structure and the processes of care.” – Kevin Biese, MD, MAT, Co-Director of UNC’s Geriatric Emergency Medicine Service
Global Emergency Medicine
UNC Global Emergency Medicine is committed to the development of Emergency Medicine as a specialty in East Africa. The UNC Division of Global Health and Emergency Care is conducting important epidemiology, emergency department triage, and youth violence-related research in both Kenya and South Africa. Novel data from this research is helping to shape future research, policy, and educational initiatives in the East and Southern African region as it pertains to emergency care capacity-building.