First, you must have the package tracking number. If you have a tracking number, you can either call FedEx at 1-800-463-3339 or visit the FedEx website. We recommend visiting the FedEx website to track the package.

When you go to the FedEx website, choose your location—you can pick US English or US Spanish. Choose one of these options, and it will then open the FedEx welcome page. In the middle of the screen: “Track” will be in a purple box. Under that, enter the tracking ID number, then click “Track” in the orange box.

If you call the 800 number, the first thing you have to do is say “track a package” when the automated attendant asks how she can help you. Then, you can either read the tracking number slowly and clearly or you can type in the number on the telephone keys.

You can usually get to a live person by saying “operator” or by dialing 0. This person can communicate with your local Fed Ex delivery station via phone or email to address delivery delays or problems. It is important that you explain the urgency of getting this package delivered by the scheduled date. You may arrange to pick up the package at your local station if this appears to be the best solution.