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When should you contact us for refills?

Please contact us at (919) 843-9255 when…

  • You have about 7 days of medication remaining.
  • Your medication is near expiration.

Please let us know if there are any special circumstances with this order such as your medication was lost/ stolen, and/or you need a travel supply, etc.


Other Reasons To Contact Us

  • You have questions or concerns about your medication.
  • You suspect a reaction or allergy to your medication.
  • A change has occurred in your medication use.
  • Your contact information or delivery address has changed.
  • Your insurance information or payment source has changed.
  • To check the status of your order or discuss an order delay.
  • To receive claims related information.
    • Please report any insurance changes to us immediately to avoid billing issues. This will help ensure you receive and have ongoing access to your factor medications.
    • Please let our pharmacy staff know ahead of time if you prefer your shipment delivered to an alternate address.

What to expect during inclement weather?

At UNC Hemophilia Treatment Center Pharmacy, it is our goal that you be able to contact us in any situation to discuss questions or concerns, to refill your prescription, to access order status, or to get information about deliveries/delays. The pharmacy will call you for any delayed in delivery. After hours, our phone system is equipped to directly forward your voicemail to our 24 Hour On-Call Pharmacist if any urgent question arises. In the case of a large-scale natural disaster, all calls will be forwarded directly to our 24 Hour On-Call Pharmacist. After hours or in case of emergency, you may reach us directly at (919) 843-9255.


Would I have a copay?

We will also let you know the co-pay, deductibles, coinsurance cost and order status. We will reach out to you to resolve any issue with filling your prescription such as due to a benefit limit (e.g., filling a prescription too early, etc).


Who do I talk to about my factor?

Pharmacy business hours are 9:00-5:00. Pharmacists are available 24 hours a day, 7 days a week including holidays and weekends.


What do I do if my address and insurance change?

Call the pharmacy at 919-843-9255 with your updated address and your insurance.


Where do I get my supplies?

The pharmacy will provide supplies needed for your prescription.


Do you have nursing services?

Yes, nursing services can be provided through a request from your provider.


How do I dispose of my medication?

  • Follow any specific disposal instructions on the medication label or patient information that accompanies the medication. Do not flush prescription medication down the toilet unless this information specifically instructs you to do so.
  • Take advantage of your community The North Carolina Operation Medicine Drop program that allow the public to bring unused drugs to a central location for proper disposal. Call your city or county government’s household trash and recycling service (see blue pages in phone book) to see if a take­ back program is available in your community. The Drug Enforcement Administration, working with state and local law enforcement agencies, is sponsoring National Prescription Drug Take Back Days throughout the United States.
  • If no instructions are given on the medication label and no take-back program is available in your area, throw the drugs in the household trash, but first:
    • Take them out of their original containers and mix them with an undesirable substance, such as used coffee grounds or kitty litter. The medication will be less appealing to chi ldren and pets, and unrecognizable to people who may intentionally go through your trash.
    • Put them in a sealable bag, empty can, or other container to prevent the medication from leaking or breaking out of a garbage bag.

FDA’s Deputy Director of the Office of Compliance offers some additional tips:

  • Before throwing out a medicine container, scratch out all identifying information on the prescription label to make it unreadable. This will help protect your identity and the privacy of your personal health information.
  • Do not give medications to friends. Doctors prescribe drugs based on a person’s specific symptoms and medical history. A medication that works for you could be dangerous for someone else.
  • When in doubt about proper disposal, talk to your pharmacist.

The same disposal methods for prescription medication could apply to over-the -counter drug s as well.

Please visit the FDA website for the current guidelines on medication disposal.


What is Advance Directive?

Advance Directives are forms that say, in advance, what kind of treatment you want or do not want under serious medical conditions. Some conditions, if severe, may make you unable to tell the doctor how you want to be treated at that time. Your Advance Directives will help the doctor to provide the care you would wish to have. Most hospitals and home health organizations are required to provide you with information on Advance Directives. Many are required to ask you if you already have Advance Directives prepared. Learn more about advance directives.


Drug Recalls

For recall information, please visit FDA Drug Recalls.