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Pharmacy Telephone and Fax

Office: 919-843-9255

Toll-free: 866-927-1186

Fax: 919-843-9210


Office: 919-843-9255 or Toll-free 866-927-1186

Hours of Operation

Monday – Friday 9:00 AM – 5:00 PM

If immediate assistance is needed, leave a message and brief description after-hours, weekends, and holidays for a pharmacist to return your call 919-843-9255. If it is an emergency, dial 911.

When To Contact Us

  • You have about 7 days of medication remaining.
  • Your medication is near expiration.
  • Please let us know if there are any special circumstances with this order such as your medication was lost/ stolen, and/or you need a travel supply, etc.
  • You have questions or concerns about your medication.
  • You suspect a reaction or allergy to your medication.
  • A change has occurred in your medication use.
  • Your contact information or delivery address has changed.
  • Your insurance information or payment source has changed.
  • To check the status of your order or discuss an order delay.
  • To receive claims related information.
    • Please report any insurance changes to us immediately to avoid billing issues. This will help ensure you receive and have ongoing access to your factor medications.
    • Please let our pharmacy staff know ahead of time if you prefer your shipment delivered to an alternate address.