Contact Us
Pharmacy Telephone and Fax
Office: 919-843-9255
Toll-free: 866-927-1186
Fax: 919-843-9210
Billing
Office: 919-843-9255 or Toll-free 866-927-1186
Hours of Operation
Monday – Friday 9:00 AM – 5:00 PM
If immediate assistance is needed, leave a message and brief description after-hours, weekends, and holidays for a pharmacist to return your call 919-843-9255. If it is an emergency, dial 911.
When To Contact Us
- You have about 7 days of medication remaining.
- Your medication is near expiration.
- Please let us know if there are any special circumstances with this order such as your medication was lost/ stolen, and/or you need a travel supply, etc.
- You have questions or concerns about your medication.
- You suspect a reaction or allergy to your medication.
- A change has occurred in your medication use.
- Your contact information or delivery address has changed.
- Your insurance information or payment source has changed.
- To check the status of your order or discuss an order delay.
- To receive claims related information.
- Please report any insurance changes to us immediately to avoid billing issues. This will help ensure you receive and have ongoing access to your factor medications.
- Please let our pharmacy staff know ahead of time if you prefer your shipment delivered to an alternate address.