Becker’s Health IT recently investigated how UNC Health is advancing thoughtful use of artificial intelligence (AI) to improve clinical practice and operational efficiency. The health system is now implementing AI technology to enhance workflows across the enterprise. Chief Analytics Officer Rachini Moosavi emphasized the partnership between people and technology, focusing on redesigning processes rather than maintaining traditional methods.
Key points from the article include:
- Strategic AI Solutions: Practical AI solutions are aligned with the health system’s strategic goals for the next few years.
- Gartner’s BOAT Concepts: The health system is incorporating Gartner’s business orchestration automation technologies to dive deeper into automation.
- 2025 Focus: The focus for 2025 includes “intelligent optimization and automation,” aiming to eliminate unnecessary processes and augment or automate where possible.
- Staff Empowerment: Emphasis on reducing staff burden and enhancing human-centric tasks, allowing staff to focus on work that requires human skills while automating simpler tasks.
- Collaborative Approach: Leadership involves staff in the redesign process to ensure effective implementation and gain buy-in, addressing any trepidation around AI and automation.
Ms. Moosavi acknowledged the rapid pace of change as a challenge but highlighted the excitement around building sustainable and future-proofed organizations. By involving team members in decision-making, UNC Health aims to create a technology-enabled workflow that benefits both staff and patients.
For more information, read the article on Becker’s Health IT or listen to the full interview of Ms. Moosavi at Becker’s Hospital Review.