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General iPad FAQs

Sidecar requires a compatible Mac using macOS Catalina and a compatible iPad using iPadOS 13:

Sidecar instructions from Apple Support.

If you are using a PC or have an older Mac or iPad, you can consider using Duet Display.

Guided Access limits your device to a single app and lets you control which features are available. You can turn on Guided Access when you let a patient use your device, or when accidental gestures might distract you.

Guided access setup from Apple Support.

A great tool for multitasking and staying focused, the iPad allows the user to video chat, edit documents or research simultaneously. Features such as the App Store and Scribble enhance user experience and present new opportunities to learn.


Additional FAQs for MD Program

Apps that have been installed by the UNC School of Medicine need to be updated through the Self-Service app.

  • Open the Self-Service App
  • Navigate to the Check-In App – click “Reinstall”

All additional apps that you have downloaded to your iPad can be updated through the Apple App store.

Can I add an app on my iPad?

Yes! Make it yours. However, there are space limitations, so it will not hold a lot of media (songs, movies, photos). We strongly suggest you keep it as a professional device, as well.

Can I delete an app on my iPad?

If you try to delete an app that has been installed by the UNC School of Medicine, the app will only temporarily disappear. All student iPads are enrolled in a mobile device manager that helps the School of Medicine push and pull apps to students. Every evening device management system will run an update, ensuring all iPads enrolled have the same configuration. After the update runs, the deleted app will reappear on your iPad.

All additional apps that you have downloaded to your iPad can be deleted and will not reappear after the update.

Unfortunately, the iPads do not have AppleCare or other forms of insurance. Thus, it is highly recommended to use appropriate precautions, including using the iPad case that the UNC School of Medicine provided to you. Cost of device replacement will be discussed on an individual basis, though students may expect to be charged if appropriate precautions are not taken (not using a case, careless, etc.).

If your device breaks or is non-functional, please submit a Service Now ticket.

We understand your desire to change the name on the iPad, especially for situations such as using Airdrop to share information. In situations such as this, we recommend temporarily changing your iPad’s name to recognize other student devices.

Unfortunately, you are not able to permanently change the name on your iPad. All student iPads are enrolled in a mobile device manager that helps the School of Medicine keep track of the devices and remote wipe the device if it is lost or stolen. Every evening the device management system will run an update, any changes to the naming convention will be reverted to the original name.

First Page: Here you will find the apps and productivity tools that you will utilize throughout all years of medical school.

Second Page: In general, these apps are discipline specific and will be used more in your clinical years.

We strongly recommend reviewing the iPad Video tutorials which provide basic tips and guidance on how to use the iPad on specific rotations.

Outpatient/Ambulatory – (CBLC) (15:20)

Psychiatry (10:06)

Pediatrics (12:57)

OB/GYN (10:10)

Surgery and Anesthesia (8:53)

Inpatient Medicine and Neurology (HISC) (11:36)

Yes, through EPIC.

 

For general iPad help, please visit the iPad support page.

For specific help requests, please visit the Help Request.