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DFHI Training and Goals

DFHI Advisory Meeting at UNC Hospitals Hillsborough Campus reviews dementia-friendly training
Dementia Friendly Hospital Initiative Advisory Board Meeting at UNC Hospitals Hillsborough Campus

UNC Health is the first major health care system in the state with plans to deliver hospital-wide training to multiple partnering hospitals. This plan will position these facilities for broad, system-wide dementia-friendly education and training. Specifically, the program goals are:

  • delivering dementia-friendly training to clinical and non-clinical staff
  • improving hospital quality and safety for patients and families
  • supporting timely, cost-effective, and compassionate hospital care for older adults living with dementia
  • shortening patient stays and help them avoid hospital re-admittance

The first phase of training is computer-based* and includes clinical staff such as physicians, nurses, pharmacists, physical therapists and occupational therapists. This dementia-friendly training also includes non-clinical staff such as housekeeping, food services, and security.

After staff and clinicians complete the computer-based modules, they continue to build knowledge through moderated discussions exploring potential scenarios with patients. Trainers offer clinical perspective and communication strategies. In addition, they give guidance on specific questions posed by participants.

There are numerous benefits to training all staff in dementia-friendly care. Trained, knowledgeable staff have a better chance of having smooth encounters with dementia patients. Specifically, the training gives them a new set of skills to use in different situations. Also, the training helps staff to be more empathic and understanding towards individuals with dementia.

The program has strong links with the UNC Health Alliance, UNC Senior Alliance, and the National Committee for Quality Assurance. It also draws inspirations from hospitals such as The Outer Banks Hospital, community efforts like Orange County’s Dementia Friendly Business program, and thousands of caregivers across our state. Undoubtedly, a key link in the chain of better dementia care includes connecting discharged hospital patients to existing community resources. One great example is NC’s Area Agencies on Aging.

*Computer-based training modules provided through CARES® Dementia-Friendly Hospitals™: Preventing Adverse Events from HealthCare Interactive