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How to Order

The Marsico Lung Institute Tissue Procurement and Cell Culture Core (MLI TPC) provides various cell types as well as custom media for purchase via iLabs. We utilize iLabs in order to devote more time to providing core services and quality customer support to users. If you have a customized request, please call or email to inquire about our availability.

External Academic First-Time Users

Commercial First-Time Users

All Users

  1. Sign up for iLabs here followed by the “Register” link at the top right.
    • UNC PI’s should select “Register using your UNC credentials”
    • Non-UNC users should select “Register for an iLab account”
    • UNC Staff once your PI has registered, then you may register under your PI’s account
  2. Log into iLabs, locate the MLI Tissue Procurement and Cell Culture page, and select the Order Here tab
  3. Scroll down once you have selected a category under the Order Here! heading and initiate the desired request based on your contract
  4. Type in your name and verify matching information

  5. Next, you will need to enter the cell code or the media description, if you are requesting custom media, on this screen.  If you are requesting regular media, please write “N/A”.

                    ****** YOU MUST ENTER SOMETHING IN THIS FIELD OR iLABS WON’T ALLOW YOU TO SUBMIT****

    This image is an example of what to write if you are ordering multiple codes.

  6. If you want to add more items to your order click on the add service option. Another example of adding items to the order can be found here. This way you won’t have to submit multiple different requests.
  7. Enter in the desired cell or media amounts in the quantity category
  8. Select appropriate chartfield strings from drop-down with matching desired percentages
  9. Submit order

Frequently Asked Questions:

Here is a webpage entirely dedicated to the explanation of chartfield string entry: http://unclabmanual.web.unc.edu/chartfield-string/.

Start with this website: https://help.ilab.agilent.com/35322-getting-started/325013-registering-with-ilab

Here is the iLabs FAQ page:
https://help.ilab.agilent.com/35322-getting-started/299372-welcome-to-ilab-help
Additionally, they are very quick at responding when contacted. Their support page can be found below:
https://help.ilab.agilent.com/35322-getting-started/296444-support
Feel free to contact us for help, we are happy to be of service.

Visit: https://www.med.unc.edu/corefacilities/ilabs-operations-information/
We have a team at UNC dedicated to UNC iLab implementation and they can be contacted at: Core Support
Invoices are generated monthly by iLabs and sent out about a week after the end of the billing cycle.
Yes, only for external users. As an external user, if you chose to pay by credit card, then you will receive an email with a link to a secure payment portal.