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Some patients may be appropriate for a one-time psychiatric assessment for the purposes of consultation with the calling provider. Eligible patients are contacted by staff from the UNC Center for Women’s Mood Disorders to make a virtual appointment. Providers will not prescribe medications to the patient and will not provide ongoing care past this initial visit. 

Following the appointment, the psychiatric provider will send a detailed written assessment that will include treatment recommendations to the provider. They will also be available for further consultation as requested by the calling provider. If ongoing care is beyond the scope of the calling provider, NC MATTERS staff will work with them to locate appropriate resources for the patient.

We recommend that providers discuss this option with their patients ahead of calling NC MATTERS to make a referral. Please review our Telepsychiatry Policy for Providers.

NC Maternal Mental Health MATTERS

Telepsychiatry Protocol

Place call to NC MATTERS  
Provider and Perinatal Mental Health Specialist determine the appropriateness of a telepsychiatry appointment
Provider agrees to one-time consultation and to manage ongoing patient care Ongoing care is beyond the scope of the provider
The patient receives assessment and NC MATTERS team documents in the medical record NC MATTERS refers the provider to other available options
NC MATTERS follows up with the provider and explains recommendations Additional support provided as needed (assistance with referrals, additional questions answered via MATTERS phone line)