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Conflict Engagement as a Leadership Competency

November 30, 2023 @ 12:00 pm - 1:00 pm

Join the University Ombuds Office for a presentation and discussion of conflict in the workplace.
This workshop will provide attendees with resources and tools to approach conflict situations as opportunities for professional development and personal growth.

FALD Professional Development Series and the Office of the Dean Presents welcomes you to join us for lunch and a presentation presented by the University Ombuds Office.

Learn how to

  • Gain a working definition of conflict and be introduced to strategies for decreasing the likelihood of escalated conflict;
  • Analyze the role of leaders in engaging workplace conflict constructively; and
  • Increase familiarity with the Ombuds Office as a supportive resource for navigating challenging situations


Wait List Registration

This event is at capacity. Please complete the form to be added to the wait list.  We will be in touch if a space becomes available.



Before the session

Please join us for lunch. Boxed lunch will be served from 11:30 am – noon.


Dawn Osborne-Adams was appointed University Ombuds and Director of the Ombuds Office on August 1, 2018.

Dawn feels fortunate to serve in this role and is committed to offering excellent ombuds services to everyone who works, studies and lives at Carolina. She supports efforts to advance the mission of the University and its goal of being a great public university that welcomes and values all members of the campus community and treats everyone with respect, fairness, and kindness.

Dawn has devoted her professional life to helping individuals and organizations develop constructive approaches to challenging situations. Before joining Carolina, Dawn served as a consultant Ombuds at Shell Oil Company, University Ombudsman at Binghamton University (a campus of the State University of New York), an alternative dispute resolution administrator and law clerk for the United States Federal Court and an attorney working in the public interest.

Dawn earned her B.S. from Georgetown University and her J.D. from New York University School of Law. She also holds a certificate in dispute resolution from the Straus Institute at Pepperdine University School of Law.


Joshua Canzona joins Carolina as Associate Ombuds after three years of service as the founding ombudsman at The University of North Carolina School of the Arts.

Born and raised in rural North Carolina, Josh is proud to serve a university committed to enhancing the quality of life for communities across the state through education, research, and service.

Josh taught public high school in Raleigh before working in higher education for the last decade in a variety of staff, faculty, and administrator roles. He also values civic engagement and received a Winston Under 40 Leadership Award from the Winston-Salem Chamber of Commerce for service in support of the arts and on government committees advancing social justice and anti-poverty initiatives.

As a scholar, Josh maintains research and writing interests in Muslim-Christian understanding and the comparative study of Christian and Islamic mysticism.
Josh earned a PhD from Georgetown University, an EdM from the Harvard Graduate School of Education, an MTS from Harvard Divinity School, an MA from The University of Chicago, and a BA from Loyola University of New Orleans.

More about the University Ombuds Office

Please visit the University Ombuds Office website to learn more.

Session Resources

Ombuds SoM Presentation Conflict Engagement as a Leadership Competency.Nov 2023.Final

Conflict Engagement Leadership Resource Handout