Operational Efficiency

We partner with operational and clinical leadership to identify opportunities for improvement and bring technical, change management, and coaching expertise to help guide developing a culture of continuous improvement.


To develop and expand UNC Health Care System’s capabilities, capacity, and infrastructure to:

  • solve problems
  • improvement performance and quality
  • spread the learning


Every UNC Health Care System colleague continually improves the service we provide to our patients, providers and staff through daily problem solving, so that we become…

the BEST at getting BETTER.