Administration and Infrastructure

Roper Hall Construction

• By the end of FY23 certificate of occupancy was received and building completion nears.
• IT design, install and support the technical infrastructure of Roper Hall. This multi-year effort required technical coordination and curriculum collaboration. SOM-IT networking, audio visual and support teams have planned for the new large footprint of technical infrastructure and support that aligns with the strategic goals of the School.

Communication Achievements

• Streamlined communications to and from SOM units to improve message cascading.
• Implemented content updates to Vital Signs based on engagement data to improve message delivery across audiences.
• Organized communications from department chair meetings to improve information flow.
• Created a School of Medicine homepage strategy and began work with IT to build content refresh packages and web designs templates.

Educational Excellence

Partnered with education leaders enhance technical ecosystem to best support medical education business practices.

• Reorganized educational data environment to improve security, data integrity and infrastructure in alignment with new MD curriculum.

Operational Excellence

Provided technical guidance and consultation on business practices through support and collaboration with faculty, staff and students.

• SOM IT has participated in onboarding over 1,100 new employees.
• Resolved over 22,000 support tickets and 13,800 live chats.
• Managed over 160 technical projects in support of our SOM missions.

Security

Protected SOM data and employee through a diligent security program: sustaining 0 account compromises, no monetary losses from scams/social engineering, and no significant malware infections in FY 22-23. Key highlights:

• Managed a significant increase in security and compliance oversight for SOM purchases with 150 Data Protection Checklist (DPC) reviews/consults in FY 22-23, a 60% increase from FY21-22 (94 DPCs).
• Completed a series of three SOM-wide phishing emulations with positive feedback for phish reporting, instructional landing pages with clickable elements, and remedial training components.
• Increased encryption compliance from 83% to 97% for SOM laptops and improved client experience by removing PIN requirement during logon.

Research

Partnered with faculty and research leadership to provide technical guidance to support research business practices.

• Expanded research data movement through Globus implementation. Supported advanced research computing functions through Google research relationship.
• Maintained relationship with NC TraCS for pathways clinical research data.
• Facilitated collaboration for training using cloud resources.
• Partnered with Odum Institute to create validated research archive.
• Supported of development of Clinical Research Alliance (CRA) to coordinate large clinical trials for SOM.

One Budget Initiative

• Clinical departments, Basic Science departments and Centers continued to use the submission framework developed in FY20 to submit departmental budgets on a similar timeline with a unified review and approval process incorporating all missions.

Mobile Financial Reporting Capabilities.

• Automated the FY24 budget review slides as well as the Chair packages by using Tableau.
• Refined the financial dashboard report for SOM units.

*Year 4 through June 31, 2023