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Work Remotely

School of Medicine IT empowers students, faculty, and staff to advance education, research, and patient care. We deliver personalized and innovative IT services that further the School’s mission of improving the health and wellbeing of North Carolinians.

“Remote First” Support Strategy

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In order to help ensure the safety of our staff and our community, School of Medicine IT is currently responding to support requests in a way that reduces the risk of exposure to COVID-19 as much as possible. During this time, we will operate with a “remote first” strategy, meaning we will do everything we can to meet your needs remotely.

School of Medicine IT has access to a wide range of remote support tools and often has more capabilities to help through these tools than we would in a face to face setting. If we have exhausted our remote support options, we will do everything we can to meet you in your physical location with a scheduled appointment and solve your issue in a more traditional way. However, due to our reduced onsite capacity, a School of Medicine IT staff member may not be immediately available.

Please know that School of Medicine IT is here to help you and that we pride ourselves on our customer service and our ability to solve your technical challenges. We appreciate your patience as we all do our best to navigate these challenging times.

Latest News

  • Big Sur on the MacBook screen

    UPDATE: MacOS 11 Big Sur Update Causes Known Issues

    Near the end of 2020, School of Medicine IT took steps to block the macOS 11 (Big Sur) upgrade on SOM IT-managed macOS devices upon learning of issues with the upgrade that could result in upgraded School of Medicine machines being left inoperable. Those issues have now been resolved.

  • MacOS 11 Big Sur Update Causes Known Issues

    Apple recently released a new operating system, macOS 11 (known as Big Sur), and the School of Medicine IT team has seen several issues occurring on devices that have been upgraded to this new version.