Cancellation Policies | Flow Cytometry Core Facility

The iLab scheduling software locks you out from deleting/reducing/rescheduling your scheduled time 36 hours before your appointment.
If you find you cannot make a scheduled appointment (after the lockout time- 36 hours) you will be charged a cancellation fee.
In all cases, you may cancel your appointment within the 36 hours which makes the time available to others.
For staff-assisted appointments, the cancellation fee is the cancellation fee plus up to 1 hour of staff time.
For independent users, the cancellation fee will be the standard cancellation fee
If you have an allowed excuse (you are sick, kid is sick, etc.) we will waive your charges. Please notify us in advance as soon as possible.
If you repeatedly make appointments and do not use the time, we will have a conversation with your billing PI.
In all cases where staff assistance is required, a delay of 30 minutes (without previous notification) will result in a cancellation of the appointment. Any delays should be communicated with staff as soon as possible.

Sorter appointments need to be cancelled 72 hours prior to the appointment to avoid a charge.
For staff-assisted appointments, the cancellation fee is the cancellation fee plus 1 hour of staff time.
For independent users, the cancellation fee will be the standard cancellation fee
Allowed and disallowed excuses are the same as above for the analytical instruments.
In all cases where staff assistance is required, a delay of 30 minutes (without previous notification) will result in a cancellation of the appointment. Any delays should be communicated with staff as soon as possible.