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Appointments on analytical cytometers

  • The iLab scheduling software locks you out from deleting/reducing/rescheduling your scheduled time 36 hours before your appointment.

  • If you find you cannot make a scheduled appointment (after the lockout) you will be charged a cancellation fee.

  • In all cases, you may cancel your appointment within the 36 hours which makes the time available to others. 

  • If you have an allowed excuse (you are sick, kid is sick, etc.) we will waive your charges. Please notify us in advance if at all possible.

  • If you repeatedly make appointments and do not use the time, we will have a conversation with your billing PI.

Appointments on sorters

  • Sorter appointments need to be cancelled 72 hours prior to the appointment to avoid a charge.

  • For staff-assisted appointments, the cancellation fee is the instrument set up fee plus 1 hour of staff time.

  • For independent users, the cancellation fee will be the standard cancellation fee for independent users
  • Allowed and disallowed excuses are the same as above for the analytical instruments.